Trial Site Success Associate
Remote, United States
Business Development & Partnerships – Business Development & Partnerships /
Full-Time Permanent /
Welcome to HealthMatch!
At HealthMatch, we’re on a mission to accelerate Medicine by putting patients at the heart of the drug development process. We’re starting by transforming the way they connect with clinical trials; bringing a patient- and digital-first approach that makes it faster and easier to access innovative therapies and life-saving medications than has ever been possible before. We sit right at the intersection of Medicine and technology, and are constantly innovating to drive better outcomes for our patients.
80% of clinical trials are delayed because they can’t find the patients to help; and patients don’t know how to engage with them. We’re closing that gap, using our in-house technology to match the right patients with the right trials as seamlessly as possible.
We launched in the US at the end of 2021, and have seen incredible traction since then. HealthMatch has grown to over 1 million users worldwide and has connected them to over 6,000 trials, and we are just getting started. We are backed by some of Australia’s most successful investors (Square Peg, Folklore) and are looking for driven people to continue to scale the HealthMatch platform.
We can’t wait to meet you!
Everyone on our team is driven by our mission to accelerate medical research. Everything we do challenges long-established processes and ways of working - we are most excited about meeting people who share our focus on the patient and are unafraid of the challenges we will encounter as we work to transform an industry.
Your experience will get you an interview, your passion and drive will get you on the team.
To be effective at HealthMatch’s as a Trial Site Success Associate, you’ll need a few things:
- You’ll have 2+ years’ experience within the clinical research industry, healthcare or a company serving this space, with a focus on customer engagement and delivery. Experience in a Pharmaceutical/CRO or Hospital with stakeholder responsibilities would be highly regarded.
- You will be someone who is excited about the future of clinical research and champion access for patients, you’ll embody what we do at HealthMatch and who we are as professionals and advocates in the industry.
- You understand the clinical research and healthcare sector deeply, and if you don’t, you’re already taking steps to learn about it.
- You’re a natural at understanding how to deliver exceptional service and build relationships. Our Trial Site Partners are at the heart of the operations for HealthMatch but are often some of the busiest, we are here to make their lives easier, not harder.
- You’ll use your operational experience to work with Trial Site Partners and optimise processes so we can continue to scale our services.
- You know how to communicate effectively in multiple formats: phone, email, in-person and presentations. And tailor the communication based on the team and their needs.
- You’re extremely comfortable with ambiguity - we’re an early stage startup operating in a very dynamic way which means priorities and pace can change rapidly
- You’re also not afraid to roll up your sleeves and get things done - you know that startups are about end-to-end execution and that no task is too big or too small
No single day in a high-growth startup is the same but you can expect to be doing some of the following:
- Onboarding and educating new Trial Sites to HealthMatch’s Trial Site Portal, ensuring a high level of satisfaction
- Acting as a key contact point for investigators and Trial Site staff for all enquiries and requests and executing against a tailored program of work
- Working with Trial Sites to onboard new studies onto HealthMatch and leveraging your project management skills to ensure we deliver to a high standard
- Research and keep up to date HealthMatch’s databases of Trial Site contacts
- Working with the wider Trial Site Success team to improve operational efficiency and processes
- Becoming an expert in understanding what the Trial Sites you work with need at all levels, execute against steps to partner long term with these groups.
- Bringing the Trial Sites stories and needs into the company to inform our processes, service and product pipelines.
- Working collaboratively with our internal teams across many parts of the business.
The details:
- This is a full-time role based remotely in the United States
- HealthMatch is a well-funded early stage company - this means we are able to offer competitive compensation which includes base salary, benefits and ESOP.
- Ability to work at a founder-led company with access to senior management
- A rapidly growing list of other benefits (that you can help us to shape!)
When you apply, please tell us about the things you’ve done to make you who you are (think your LinkedIn and/or CV), but don’t stop there - we want to hear more about your future: your connection with our mission (to accelerate medical research by putting patients at the heart of the drug development process) and what you think that you (and only you!) can bring to the team.
HealthMatch prides itself on its diverse and inclusive culture. We are an equal opportunity workplace and evaluate qualified applicants without regard to cultural background, gender identity and expression, sexual orientation, age, disability, veteran status or anything else.
