Virtual Medical Assistant (PST)
remote
Clinic – Clinical Care Team /
Full-time /
Remote
Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long, heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.
Heartbeat Health is seeking a Medical Assistant to join our virtual clinic Monday through Friday from 8:30-4:30 pm PST.
About the Role:
- Patient care:
- Receive Warm hand off of patients from internal and external call transfers
- Verify contact info
- Schedule first MD visit
- Establish plan for vitals
- Conduct initial KCCQ survey
- Obtain baseline vitals if able - to include weight
- Medication reconciliation
- Verify Medical history/diagnostics
- Arrange for lab draw
- Arrange for Diagnostics
- Prepare patients for physician visits.
- Connect with patients, ensure video and audio work, add interpreters as needed.
- Obtain signed consent.
- Obtain photos of insurance cards
- Clinical duties:
- Utilize translator services to communicate with non-English speaking patients
- Chart prep
- Initiate visit
- Document symptom's
- Record patient’s height, weight and vitals based on outside records or patient's self reported information.
- Identify and document the patient's preferred pharmacy in their chart under Profile.
- Maintain communication with provider, reporting information relevant to visit
- Administrative tasks:
- Schedule follow up appointments
- Appt confirmation calls for next day
- Chart checks
- Chart Prep for visits for the next day
About You:
- High school diploma or equivalent
- Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) certification required
- 1-3 Years of experience as a Medical Assistant
- Exceptional people skills and a GREAT communicator
- Passion for delivering an outstanding patient experience
- Detail-oriented with a focus on processes
- Fast learner while being flexible and adaptable
- Outstanding organizational and multitasking abilities
- Self-driven and excited to support new technology
- Experience with providing virtual care to patients
Why You’ll Love Working Here:
- We're mission-driven: we're revolutionizing the way cardiovascular care is delivered
- Up for the challenge: make a big impact by joining a fast-growing team in its early stages
- Great people: become a part of something incredible, and do it with an exceptionally talented, multidisciplinary team.
- We care about diversity: diversity allows us to build an excellent patient experience.
- We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
$22 - $25 an hour
You’re open to new ideas, thoughtful in your approach, pragmatic in your delivery, constantly learning, and up for a challenge. You elevate the work of those around you. You want the superpower to save millions of lives.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
