Senior Backend Engineer - Customer Engineering - Full Remote in Europe

Paris
Engineering – Backend
Permanent employment contract
⚠️Important note before applying 🙏:
We're a young company iterating over our remote culture so for now, we're only working with people in locations where the time zone is:
-3 hours > Paris time zone < +3 hours


Customer Engineering Team @Heetch

We are a new team with the mission to rebuild the entire customer support infrastructure to help our Customer Care team deliver exceptional customer experiences faster and better while continuously improving the whole experience - for both passengers and drivers.

Tech Stack
Have a look at our stack for a deeper overview: https://stackshare.io/heetch/engineering

Our team's values
Transparency: We discuss everything openly within the team. Our 'Speak up' culture is strong.
Remote first: Our team is fully distributed, and we work hard at that, but feel free to work from any of our offices in Paris, London, Brussels or Casablanca. Flexible work schedules are part of the plan.
Learn from failures: It's ok to fail, learn from it and try again.
Experiment things: Being free is part of our DNA, we can try things as long as it brings value.
Code quality: Tests are as important as code is.
Caring is sharing: We believe in continuous learning and want you to be proud of what you've learned/built. Sharing is a natural part of the process.


What will be your role?

You will help us build internal products and native mobile app features that enable Heetch to provide a world-class support experience. How about joining us to build the foundation of a Data Science feature such as Sentiment Analysis in a whole new Care platform?


Does it sound like you?

You have a solid experience in software development.
You can easily work with Golang or Ruby in production.
You have solid experience with APIs whatever the protocol (HTTP, gRPC).
If you've already been part of a Customer Support team before, we would already be a great match.
If automation is one of your passions, it's another bonus point.


What will you do?

• Build, test, deploy and monitor the services you'll work on
• Work on different parts of the system in Ruby and Golang (one service is in Elixir though)
• Build, test, ship and monitor features on top of third-party services such as Zendesk, Aircall Mandrill or Miuros
• Be an important part of the exit from a modular monolithic application to a microservices family
• Collaborate closely with our Care experts and Product Manager
• Write documentation and runbooks (Being a #RemoteFirst company, this is part of our DNA)


What will be your challenges?

• Create a new Golang microservice handling webhooks that push notifications to mobile apps
• Replace our search queries from PostgreSQL to an ElasticSearch cluster
• Add a new consumer/producer on top of our Kafka/RabbitMQ message queues from our mobile apps
• Advocate the other teams about how we use wrappers on top of Echo framework in order to align metrics company wise
• Upgrade some modular monolithic services in Ruby to a fresher version


What's next?
If your application is selected, the process will be composed of 4 steps:
1. Interview with a Technical Recruiter (45mn)
2. Take home assignment (~5 days deadline)
3. Interview with your future Engineering Manager (1h)
4. Day on site (Paris) or remote interviews to meet your future teammates and stakeholders

Check out our Engineering Blog and follow our twitter :)
You can also have a look at our open-source projects and contributions here

🌈Heetch embraces diversity and equal opportunity for everyone 🌍 We provide a safe and inclusive work environment. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Because the more diverse we are, the better our work will be!


Heetch SAS is collecting your personal data (identity, contact details, academic background, professional experience and optionally a covering letter) for the processing of your application to our job offer, based on your consent.
Your personal data will only be accessible to our hiring team, our co-founders, and the manager of the position you are applying to. In addition, data are stored by our processor in order to use its applications tracking system. Your data may be stored outside of the EU/EEA but are protected by appropriated safeguards.
Your data are stored for a maximum duration of two years. If we do not reply to your application, you allow us to store your data during this term in order to potentially contact you for another position within our company or affiliates and subsidiaries.
You have a right to access to your data, to rectify them, under some conditions to erase them, and to limit the processing. Also, you have a right of portability on your data. In addition, you may revoke your consent and we shall stop processing your data. Eventually, you have a right to define directives about the fate of your data if your death should occur.
For more information about your rights, please see our privacy policy.