Technical Solutions Engineer
Remote
Engineering & Product – Engineering /
Full-Time /
Remote
ABOUT BESTOW
Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. We are on a mission to increase financial stability for everyone. Bestow is a team of mission-driven, results-oriented individuals. We offer all employees a remote/hybrid workplace, meaningful benefits, substantial growth opportunities, and equity.
ABOUT THE TEAM
The engineering team is responsible for all technology for Bestow and the Bestow Platform. We serve employees, consumers, and enterprise customers. As well as building software, we integrate and manage many third-party products used by employees and as part of the platform. Our major functional teams are product engineering, infrastructure, IT, data & analytics, martech, and program management. Engineering works closely with product management and design to define and prioritize the product roadmap.
The Bestow Partner Support Team is a highly visible and essential cog in the engineering org. We work with all the engineering teams and in all stacks to pinpoint, analyze, and fix as many bugs as possible without escalation to give as much time as possible to the rest of the org to create new products instead of having to fix issues with existing products. We also help our account management team align and guide enhancement work throughout our org to keep our partners happy and up-to-date with our ever-evolving products.
This role reports to our Partner Support Manager and is open to Remote (US) #LI-REMOTE
ABOUT THE ROLE
As a Technical Solutions Engineer, you will work closely with our Product Managers, Engineers, and external partners to develop and deliver integrated solutions to bring our digital life insurance experience to partners. Part customer consultant, part technical writer, part applications architect, and part software engineer, this role is a key liaison between various parts of the Bestow organization. You will contribute in the following ways:
- Working jointly with external/internal engineers, product managers, and account managers to assist in finding solutions to best facilitate integration into our partner products.
- Providing tier 2 and 3 support to partners and internal customers along with troubleshooting and providing solutions to challenges as they arise.
- Assisting in, coordinating and rolling out new products along with enhancements to our partners as our product continues to evolve.
- Working closely with internal Product Managers to coordinate bug fixes and enhancements while helping to guide the internal engineering teams to understand external partner limitations and issues as they arise.
- We are continually building and helping to refine forever, growing and adapting internal as well as customer-facing documentation, including integration guides, how-to articles, knowledge base articles, and test plans.
YOUR EXPERIENCE
- General knowledge of programming languages
- (Python, Go, TypeScript, etc.)
- 2-4 years of full-stack professional software development experience (preferably Python, Go, or TypeScript)
- Strong written and verbal communication skills, ability to explain complex technical issues to everyone from the super technical to layman’s terms.
- Strong understanding of the SDLC life cycle
- 2+ years experience using, querying, and debugging (APIs, SQL, etc.)
- Experience using a formal ticketing system such as Jira, Salesforce, ZenDesk, etc.
- An excitement for technology and a desire to learn and adapt in an ever-changing market.
- Atlassian suite experience (jira, confluence, salesforce, slack) is preferred
- Experience designing APIs and/or event-driven systems is a strong plus
- QA or Automated testing experience would be highly valued
$100,000 - $125,000 a year
Starting compensation may vary based on geographic location, work experience, and skills.
TOTAL REWARDS
At Bestow, we’re proud to be awarded for our team members, innovative products, and culture. Our standard benefits include:
Competitive salary and equity based on role
Policies and managers that support work/life balance, like our flexible paid time off and parental leave programs
100% paid-premium option for medical, dental, and vision insurance
Lifestyle stipend to support your physical, emotional, and financial wellbeing
Flexible work-from-home policy and open to remote
Remote and WFH options, as well as a beautiful, state-of-the-art office in Dallas’ Deep Ellum, for those who prefer an office setting
Employee-led diversity, equity, and inclusion initiatives
Recent Employer Awards include:
Best Place for Working Parents 2023
Great Place to Work Certified, 2022 + 2023 + 2024
Built In Best Places to Work, 2022 + 2023
Fortune’s Best Workplaces in Texas 2022 + 2023
Fortune’s Best Workplaces in Financial Services and Insurance 2022 + 2023
We value diversity at Bestow. The company will recruit, hire, and promote regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status, or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every team member.
Thanks for considering a job at Bestow.
