Mongoose - Product Support Specialist

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Mongoose

Compensation

Do your compensation expectations align with the range listed in the job posting?✱

Work Eligibility

Are you authorized to work in the U.S. without the need for sponsorship now or in the future?✱
- Yes
- No

Customer Support

Do you have over 2 years of customer support experience?
- Yes
- No

Support for SaaS

Do you have experience providing customer support for a SaaS application?
- Yes
- No

Support Tools

Do you have experience with customer support tools? (ZenDesk, HubSpot, Salesforce..)
- Yes
- No

Additional information

U.S. Equal Employment Opportunity information (Completion is voluntary and will not subject you to adverse treatment)

Our company values diversity. To ensure that we comply with reporting requirements and to learn more about how we can increase diversity in our candidate pool, we invite you to voluntarily provide demographic information in a confidential survey at the end of this application. Providing this information is optional. It will not be accessible or used in the hiring process, and has no effect on your opportunity for employment.

Gender

Race

Hispanic or Latino
A person of Cuban, Mexican, Puerto Rican, South or Central American, or other Spanish culture or origin regardless of race.
White (Not Hispanic or Latino)
A person having origins in any of the original peoples of Europe, the Middle East, or North Africa.
Black or African American (Not Hispanic or Latino)
A person having origins in any of the black racial groups of Africa.
Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino)
A person having origins in any of the peoples of Hawaii, Guam, Samoa, or other Pacific Islands.
Asian (Not Hispanic or Latino)
A person having origins in any of the original peoples of the Far East, Southeast Asia, or the Indian Subcontinent, including, for example, Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand, and Vietnam.
American Indian or Alaska Native (Not Hispanic or Latino)
A person having origins in any of the original peoples of North and South America (including Central America), and who maintain tribal affiliation or community attachment.
Two or More Races (Not Hispanic or Latino)
All persons who identify with more than one of the above five races.

Veteran status

Demographic Survey for Mongoose

We’d love your help in shaping our diversity and inclusion efforts! This optional survey is an opportunity for you to share a little more about yourself so we can continue building a workplace where everyone feels valued and included. Your participation is completely voluntary—choosing not to fill it out won’t affect your application in any way. If you do choose to share, your responses will be kept confidential, separate from your name and application, and used only to help us assess and improve our commitment to diversity, equity, and inclusion. Thank you for considering this—we appreciate you!

What is your age range?
- 17 or younger
- 18-20
- 21-29
- 30-39
- 40-49
- 50-59
- 60 or older
I identify my ethnicity as
Select all that apply
- White / Caucasian
- Hispanic, Latino, or Spanish origin
- Black or African American
- Asian
- Native Hawaiian or other Pacific Islander
- Indigenous Peoples, First Nations, Native American, or Alaska Native
- Middle Eastern or North African
- Some other race, ethnicity, or origin
What gender do you identify as?
- Female
- Male
- Non-binary
What is your sexual orientation?
- Heterosexual
- Lesbian
- Gay
- Bisexual
- Pansexual
- Asexual
- Prefer not to answer