Communications Coordinator
Pittsburgh, PA
Marketing and Development /
Full-time /
Hybrid
Hello Neighbor is seeking a creative and detail-oriented Communication Coordinator to help shape and share the organization’s story across platforms. This role plays a key part in strengthening Hello Neighbor’s public presence and brand consistency — from social media and newsletters to blogs, printed materials, and more.
The Communication Coordinator will lead day-to-day content development, manage communication channels, and coordinate branding and design needs. They will work closely with internal teams and external contractors to ensure timely, engaging, and mission-aligned communication that reflects Hello Neighbor’s values and impact.
Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments—Education & Community Empowerment, Health & Stabilization, and Employment—each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.
Reports To: Development Supervisor
Key Responsibilities:
- Develop and manage a content calendar across platforms (social media, blog, email, etc.) that aligns with campaigns, events, and global moments.
- Research cultural trends, peer nonprofit communications, and relevant storytelling opportunities to inform content planning.
- Craft compelling stories and mission-driven messaging that connect with diverse audiences and elevate Hello Neighbor’s voice.
- Manage Hello Neighbor’s social media presence—schedule, write, and publish engaging content across platforms.
- Monitor performance metrics and media trends to refine communication strategies and expand reach.
- Draft press releases, support press outreach, and cultivate media relationships to amplify our brand and impact.
- Coordinate branded materials, merchandise, and advertising assets; manage print and promotional orders.
- Ensure consistent brand use across programs, materials, and internal teams.
- Develop and maintain communication and branding guidelines, including tone, language usage, and approved assets.
- Coordinate website updates and collaborate with contractors to ensure fresh, accurate, and visually aligned content.
- Capture and curate photo and video content at events and day-to-day activities; maintain an organized digital media library.
- Lead on developing and updating website copy for Hello Neighbor and Hello Neighbor Network pages.
- Work closely with contractors and internal teams to align messaging and deliver creative materials on time.
- Respond to content requests across departments and support cross-functional communication needs.
- Participate in meetings, uphold confidentiality, and complete other duties as assigned.
Content Creation & Strategy
Social Media & Public Relations
Branding & Design Coordination
Website & Digital Asset Management
Collaboration & General Responsibilities
Preferred Qualifications
- Bachelor’s degree in a relevant field or 2+ years of experience in nonprofit communications or public relations
- Familiarity with social media platforms, content scheduling tools, and newsletter software (e.g. Mailchimp, Canva)
- Knowledge of media outreach, including press release writing and building media lists.
- Experience supporting brand consistency, coordinating design needs, or updating website content.
About You
- Are a strong writer with a thoughtful, engaging voice and attention to detail.
- Understand the power of storytelling and can shape messages that move people.
- Bring a positive, proactive attitude to new projects and changing priorities.
- Have a strong visual eye and appreciation for consistent branding.
- Communicate respectfully, with cultural sensitivity and awareness of the privacy and dignity of those we serve.
- Enjoy working across teams and with contractors to bring ideas to life.
- Are energized by Hello Neighbor’s mission and values
- Have lived migration experience and/or fluency in another language (a plus)
We’re looking for a creative communicator who’s passionate about storytelling, collaboration, and amplifying community voices. You care about both people and presentation — someone who understands how content, design, and voice come together to inspire action and connection.
You’ll thrive in this role if you:
Additional Details
- Employment Type: Full-Time (9am–5pm) | Non-Exempt
- Work Schedule: Hybrid – In-office Tuesday to Thursday
- Location: Larimer, Pittsburgh, PA
- Department: Development
- Compensation: $19-21 /hour
- Benefits: package available, including 75% employer-paid medical, dental, and vision insurance for employees and dependents; generous PTO and holidays; and a retirement savings plan with employer match after 12 months of employment.
Equal Opportunity Employer
At Hello Neighbor, we believe diversity strengthens our team and deepens our impact. We are proud to be an equal opportunity employer and welcome applicants of all backgrounds. We do not discriminate based on race, ethnicity, religion, sex, national origin, age, disability, gender identity, sexual orientation, marital status, veteran status, or any other protected characteristic. We also consider qualified applicants with criminal histories, in accordance with legal requirements. If you require accommodations during the application process, please let us know.
All Applications Welcome
We also understand that some candidates—especially women and individuals from underrepresented groups—may hesitate to apply if they don’t meet every qualification. Our job descriptions are broad guides, not strict checklists. If you’re excited about our mission and believe you have the skills to contribute, we strongly encourage you to apply.
