Employment Case Aide Job Description

Pittsburgh, PA /
Resettlement /
/ Hybrid
Hello Neighbor is seeking an Employment Case Aide who will support the efforts of the Resettlement Team as they welcome Pittsburgh’s newest neighbors.

Working at Hello Neighbor is an opportunity to be on the ground floor of a fast-paced nonprofit startup. This is a new role and there are considerable opportunities to grow within the organization. Hello Neighbor is committed to supporting staff development.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. 2023 marks our 5th year of operation and our first with a $3 million budget. We have an ambitious year of anniversary activations planned and are excited to post this newly created position to join the team and hit the ground running.

The Employment Case Aide will support the Employment Coordinators across Hello Neighbor's employment and job development programs.

This is an in-house position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid return-to-work and in the office on Tuesday, Wednesdays and Thursdays. We require COVID-19 vaccination and a booster for full-time employees.

Reports To: Director of Refugee Resettlement

Key Responsibilities

    • (1) Refugee Support Services:
    • Assists the Employment Team with documentation and preparation for intakes and service planning.
    • Supports case management and employment services for a client’s post 90 day period in the United States, up to 5 years. 
    • Provides bus orientation for clients beginning new jobs. This will also include directions for new medical appointments and any orientation that contributes to self-sufficiency. 
    • Aid the Employment Team with supportive services provided during office hours like rental payments, mail, question and answer and applications. 
    • Help the Employment Team with resume creation.
    • Supports Employment Coordinators with job search. 
    • Coordinates pre and post employment training by scheduling office space, interpreters, and calling families. 
    • Helps clients to reach their goals, address challenges and utilize available resources.

    • (2) Administrative:
    • Provide timely, detailed case notes for all employment and case management services.
    • Supports the Employment Team with timely, accurate case note documentation and updates client files and records weekly.

Preferred Qualifications

    • High School Diploma or equivalent education
    • Requires 1 years of related and/or applicable work experience and a demonstrated ability to effectively work with refugee and immigrant communities
    • Willingness to work in a fast paced, multicultural environment.
    • Car, valid driver’s license and proof of insurance
    • Willingness to transport families in your own personal vehicle
    • Alignment with and support of Hello Neighbor’s core values
    • Flexibility and ability to work nights and weekends as needed
    • Experience with GSuite is a plus.

About You

    • A team player
    • Energetic, motivated and hardworking
    • Ability to take direction and work independently, as well as collaboratively
    • Ability to take initiative and manage multiple tasks and projects at a time
    • Passion for community building, refugee and immigrant rights
    • Ability to communicate with diverse communities
    • Excellent writing, communication and organizational skills
    • Lived migration experience and/or fluency in languages relevant to refugee resettlement populations is a plus


    • Hello Neighbor offers a comprehensive benefits package including 3 weeks PTO, sick days and time off for civic engagement plus an annual office closure in December, health care, vision and dental coverage, a matching IRA and an emphasis on professional development
    • Applications accepted on a rolling basis through November 30, 2022 
    • Estimated start date: December
    • Status: Full-time salaried, non-exempt and overtime eligible
    • Pay Range: $20/hour
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome
Data shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!