Strategy & Operations Manager
Pittsburgh, PA
HR and Operations /
Full-time /
Hybrid
Hello Neighbor is seeking a Strategy & Operations Manager to support internal operations, cross-functional projects, and organizational effectiveness. This position plays a key role in ensuring that internal systems, strategic initiatives, and cross-departmental efforts move forward efficiently and in alignment with Hello Neighbor’s mission.
This is a non-supervisory, cross-functional role ideal for someone who is highly organized, detail-oriented, and able to lead from the middle. The Strategy & Operations Manager will work closely with the CEO, Assistant Director of Finance, and leadership team to improve internal workflows, support program delivery, monitor program evaluation and pilot KPIs, and strengthen infrastructure through project-based coordination and operational excellence.
Founded in 2017, Hello Neighbor empowers refugees and immigrants through community connections, helping them move from arrival to belonging with dignity, cultural sensitivity, and meaningful support. Our work is organized across three departments—Education & Community Empowerment, Health & Stabilization, and Employment—each running programs designed to meet the unique needs of the communities we serve. In addition to our local work, we lead a National Network of grassroots organizations across the U.S., united by a shared commitment to supporting refugee and immigrant families and inspiring long-term change.
This is an in-house, full-time, non-exempt position at our Pittsburgh, PA office in Larimer, We are currently on a hybrid work schedule of 9am–5pm Monday through Friday, with in-office days on Tuesdays, Wednesdays, and Thursdays. The successful candidate must be currently authorized to work in the United States.
Reports To: Assistant Director of Finance
Key Areas of Responsibility
- Coordinate internal cross-departmental projects and ensure timely tracking, follow-up, and documentation of deliverables
- Lead and maintain project plans, timelines, and internal coordination for strategic initiatives
- Support internal meeting logistics, documentation, and accountability structures
- Collaborate with CEO and leadership to document strategic priorities and monitor progress
- Maintain and improve internal SOPs, shared systems documentation, and workflows
- Oversee centralized internal knowledge tools (Google Drive, Notion) and ensure version control and accessibility
- Serve as Tech Curation Lead for Slack and Notion — optimize internal use, lead training, and maintain documentation
- Support administrative operations across departments with project-based leadership on:
- Interpreter Coordination
- Van & Vehicle Oversight
- Procurement Tracking
- Partner on strategic planning for revenue-generation pilots through SWOTs and cost-benefit support
- Contribute to after-action reviews and internal learning cycles by identifying gaps and proposing workflow improvements
- Collaborate with the Impact and Programs teams to support data collection, reporting, and performance tracking
- Develop and maintain tools to track KPIs for internal benchmarks and pilot programs
- Monitor program outcomes and pilot progress toward goals, ensuring alignment with strategic direction
- Support the documentation and evaluation of new initiatives and revenue-generating projects
- Support and coordinate internal readiness for the Westmoreland County Expansion Project
- Contribute to Federal Program Spend Down Projections, in partnership with Programs and Finance
- Support execution of department-level deliverables aligned with funder or strategic priorities
Cross-Functional Project Coordination
Systems & Knowledge Management
Operational Support & Internal Projects
Program Evaluation & Pilot KPI Tracking
Special Project Leadership
Preferred Qualifications
- Bachelor’s Degree or equivalent experience in nonprofit operations, project management, or a related field
- Minimum of 2 years of experience in cross-functional project coordination or nonprofit operations
- Proficient in digital tools including Slack, Notion, Google Workspace, and project management platforms
- Strong communication, writing, and organizational skills with the ability to manage multiple projects
- Demonstrated ability to work independently and collaboratively across teams
- Experience working with diverse populations and maintaining cultural competency
- Familiarity with federal grant reporting, evaluation, or internal audits is a plus
- Valid driver’s license and reliable transportation required
About You
- Organized, detail-oriented, and dependable
- Able to manage timelines and problem-solve independently
- Enjoys process design and cross-departmental coordination
- Communicates clearly and professionally with diverse internal team
- Values Hello Neighbor’s mission of dignity, inclusion, and community
- Lived migration experience or additional language fluency is a plus
Additional Details
- This is a full-time, non-exempt position at our Pittsburgh, PA office in Larimer, with the possibility of extension pending funding availability.
- Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
- Valid driver’s license required, personal vehicle, and proof of insurance are required; MVR records will be required
- Applications are accepted on a rolling basis
- Selected candidates will be invited to interview on a rolling basis
- Anticipated Start Date: August 2025
- The successful candidate must be currently authorized to work in the United States.
- $21.63 - $ 24.03/hour, nonexempt
- Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies and holiday policy, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment).
Equal Opportunity Employer
Hello Neighbor is committed to creating an inclusive workplace that reflects the diversity of the communities we serve. We are proud to be an equal opportunity employer and welcome applicants regardless of race, ethnicity, gender, sexual orientation, disability, age, religion, or background. Applicants with lived migration experience and criminal histories are encouraged to apply, consistent with legal requirements.
All Applications Welcome
Studies show that women and people of color often hesitate to apply unless they meet every qualification. If you’re passionate about our mission and believe you can contribute to our team, we want to hear from you — even if your experience doesn’t align perfectly.
