Employment Case Aide

Pittsburgh, PA
Employment Services /
Full-time /
Hello Neighbor is seeking an Employment Case Aide who will support participants in the Matching Grant (MG) Program. The MG program assists qualifying refugee and immigrant individuals and families to achieve early economic self-sufficiency through employment. The Matching Grant program serves as an alternative to public cash assistance (TANF/RCA) and supplies participants with six months of MG Cash Assistance and short-term rental assistance as they seek employment.

The Employment Case Aide will assist the Employment Coordinator in providing employment counseling and other supportive services to a caseload of ORR (Office of Refugee Resettlement)-eligible individuals and families, including refugees, asylees, and other qualifying populations. This role reports to the Employment Supervisor and will collaborate with/be supported by other MG and Refugee Resettlement staff.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house regular, full-time non-exempt position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid work schedule of 9am-5pm Monday through Friday; in the office on Tuesdays, Wednesdays, and Thursdays and work-from-home on Mondays and Fridays. We require COVID-19 vaccination and a booster for full-time employees. The successful candidate must be currently authorized to work in the United States.

Reports To: Employment Supervisor 

Key Responsibilities

    • Supports employable adults enrolled in the Matching Program to obtain and maintain gainful employment and achieve economic self-sufficiency within the 180 to 240 day Matching Grant (MG) period; assists with resume development, job applications, job readiness, interview preparation, onboarding support, employer and client follow up, household budgeting support, and more
    • Assists the Employment Case Managers with providing case management services to all household members of families enrolled in the Matching Grant program, with emphasis on overcoming barriers to employment and assisting families to develop self sufficiency
    • Completes administrative tasks accurately and efficiently, such as preparing intake paperwork, entering data in the employment database, entering case notes, and maintaining physical and digital client files. 
    • Provides one-on-one career counseling; this includes helping develop a career pathway, helping clients identify and enroll in the necessary training, and supporting job search activities. 
    • Provides ongoing coaching to clients to ensure ownership of employment goals.
    • Assists clients to schedule and navigate a variety of appointments in the community, including but not limited to, job interviews, applications for documents or public assistance, medical appointments, school enrollments, and immigration appointments
    • Assists clients with transportation needs, including driving clients to/from appointments, arranging volunteer transportation, coordinating rideshares, and supporting public transit orientation and usage
    • Provides timely, detailed case notes for all employment and case management services provided
    • Arranges for and uses interpretation and translation services to ensure effective communication with clients
    • Rotating participation at Office Hours (evening drop-in hours)
    • Participates in regular supervision meetings and relevant staff meetings
    • Adheres to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information
    • Other duties as assigned within the scope of position expectations

Preferred Qualifications

    • Bachelor's degree in Social Work or a related field preferred
    • Previous relevant work experience and a demonstrated ability to effectively work with refugee and immigrant communities
    • Language ability is a plus, especially in common client languages including: Dari, Arabic, French, Swahili, Spanish, Haitian Kreyol and others
    • Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community
    • Possesses cultural competencies, encompassing knowledge, attitudes, and behaviors relevant to the communities served
    • Thorough understanding of issues pertinent to refugees and immigrants
    • Able to cultivate excellent relationships with clients, staff, and partners
    • Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
    • Digital literacy and the ability to learn new software
    • Flexibility and ability to work nights and weekends as necessary
    • Effective collaboration with others through cooperative efforts
    • Willingness to work in a fast-paced, multicultural environment
    • Alignment with and support of Hello Neighbor’s core values

About You

    • A team player
    • Caring and patient
    • Energetic, motivated, and hardworking
    • Ability to take direction and work independently, as well as collaboratively
    • Ability to take initiative and manage multiple tasks and projects at one time
    • Passion for community building, refugee and immigrant rights
    • Cultural sensitivity and the ability to work effectively and communicate with people from diverse backgrounds
    • Excellent writing, communication, and organizational skills
    • Living migration experience and fluency in other languages a plus

Additional Details

    • This is a regular, full-time non-exempt in-house position at our Pittsburgh office in the Larimer neighborhood
    • Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter and/or PSEA training may also be required depending on job requirements
    • We require COVID-19 vaccination and a booster for full-time employees
    • Required: Personal vehicle, valid driver’s license, and proof of insurance
    • Applications are accepted on a rolling basis 
    • Selected candidates will be invited to interview on a rolling basis
    • The successful candidate must be currently authorized to work in the United States.
    • Pay rate: $18.50-19.50 per hour, payable bi-weekly
    • Comprehensive benefits package available, including medical/dental/vision insurance for employee and dependents (75% employer-paid), generous PTO policies, paid holidays, and participation in employer-sponsored retirement savings with employer match (after 12-months’ employment)

Hello Neighbor is proud to offer the following benefits

    • Competitive salaries
    • 75% medical insurance coverage (Health, Dental, and Vision) for you, your spouse or domestic partner and dependents
    • 401(k) savings plan with 5% employer matching program after 1 year of employment
    • 15 days of PTO per year
    • 1 week annual office closure (last week of December)
    • 2 mental health days
    • 8 paid federal holidays
    • 4 paid sick or personal days
    • 2 paid days for community service
    • Unlimited paid time off for civic engagement
    • All benefits pro-rated for part-time staff over 20 hours a week
Equal Opportunity EmployerAt Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications WelcomeData shows that women more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!