Refugee Resettlement Case Aide

Pittsburgh, PA
Refugee Resettlement /
Full-time /
Hello Neighbor is seeking a Refugee Resettlement Case Aide who will join our Refugee Resettlement Department to help support and welcome Pittsburgh’s newest neighbors. The Refugee Resettlement Case Aide will provide clients with high quality pre and post arrival services, also ensuring they receive a thorough orientation of their new community and reach self-sufficiency goals by the time they complete the 90-day initial resettlement period once they arrive in the United States.

The range of assignments makes this role an exceptional launch pad for personal and professional growth – within Hello Neighbor and beyond. Commitment to staff development is central to the culture we create at Hello Neighbor.

Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new lives. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is an in-house position at our Pittsburgh, PA office in Larimer. We are currently on a hybrid return-to-work and in the office on Tuesdays, Wednesdays, and Thursdays. We require current COVID-19 vaccination for all employees. Please note, this position does require a large amount of field or community work throughout the Greater Pittsburgh Region.

Reports To: Refugee Services Supervisor

Key Responsibilities

    • Assist the Case Managers And Refugee Services Supervisor with intakes and service planning.
    • Facilitate housing setup, also provide healthcare, social services, and interpretation for multiple refugee families, during their first 90 days in the United States, under the guidance and supervision of the Case Managers.
    • Provide cross-cultural information, orient refugee families to their new community, and ensure a smooth process of resettlement.
    • Provide timely, detailed case notes for all employment and case management services.
    • Transport clients to a variety of appointments that include, but are not limited to public assistance, social security, school enrollment, medical and English as a Second Language classes. 
    • Welcome new refugee families at the airport and transport them to either their temporary or permanent residence. 
    • Maintain client files and ensure supporting documents are appropriately curated–electronically and otherwise–in support of the Refugee Services Supervisor and Case Managers.
    • Provide community and bus orientation to ensure that new families can navigate Pittsburgh via public transportation. 
    • Support cultural orientation for newly arrived refugees on life in the United States. 
    • Help clients to reach their goals, address challenges and utilize available resources.
    • Coordinate interpretation and translation services for families as needed
    • Attend and participate in department and team meetings

Preferred Qualifications

    • Bachelor’s Degree or equivalent employment experience
    • Requires one year of related and/or applicable work experience and a demonstrated ability to work with refugee and immigrant communities effectively
    • Willingness to work in a fast-paced, multicultural environment
    • Digital literacy and the ability to learn new software
    • Comfort navigating social services systems
    • Experience working with interpreters highly valued
    • Ability to work weekends and evenings on a rotating schedule
    • Pass a criminal history screen, including state and local child protection agency registries
    • Must be 21 years old with a valid driver’s license and maintain a reliable vehicle with proof of adequate insurance coverage 
    • The successful candidate must be currently authorized to work in the United States.

About You

    • A team player
    • Energetic, motivated, and hardworking
    • Alignment with and support of Hello Neighbor’s core values
    • Ability to take direction and work independently, as well as collaboratively
    • Ability to take initiative and manage multiple tasks and projects at a time
    • Passion for community building, refugee and immigrant rights
    • Ability to communicate with diverse communities
    • Excellent writing, communication, and organizational skills
    • Living migration experience and fluency in other languages are a plus

Hello Neighbor is proud to offer the following benefits

    • Competitive salaries
    • 75% medical insurance coverage (Health, Dental, and Vision) for you, your spouse or domestic partner and dependents
    • 401(k) savings plan with 5% employer matching program after 1-year vesting period
    • 15 days of PTO per year
    • 1 week annual office closure (last week of December)
    • 2 mental health days
    • 8 paid federal holidays
    • 4 paid sick or personal days
    • 2 paid days for community service
    • Unlimited paid time off for civic engagement
    • All benefits pro-rated for part-time staff over 20 hours a week


    • Applications accepted on a rolling basis 
    • Estimated Start Date: May 1, 2024
    • Salaried Limited Term
    • Salary range: $37,000-39,000 (Non-Exempt, Overtime Eligible)
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome
Data shows that women and people of color more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!