Study Buddy Lead Counselor

Pittsburgh, PA
Family Services /
Part-time /
Hello Neighbor is seeking a Lead Study Buddy Counselor to facilitate the delivery of Hello Neighbor’s Study Buddy Program, which provides subject-specific virtual tutoring combined with educational and emotional support to refugee and immigrant youth in grades 6-12 from across Allegheny County. The program is a part of our Family Services department. 

Study Buddy matches students with volunteer tutors for online sessions to support their academic and social-emotional growth. Counselors facilitate sessions and program events, creating an engaging and positive environment for students and tutors. 
Founded in 2017, Hello Neighbor works to improve the lives of recently resettled refugee families by matching them with dedicated neighbors to guide and support them in their new home. We’ve expanded from our mentorship program to now include refugee resettlement services, family service programs, a national program supporting other refugee and immigrant nonprofits around the country. 

This is a limited-term, part-time non-exempt seasonal position dedicated to the 2024-2025 academic year. The lead counselor will work a hybrid in-person/remote schedule, including virtual Study Buddy sessions from 5-8pm on Tuesdays, Wednesdays, and Thursdays with additional planning, administrative, and meeting time each week. Occasional in-person time will be required at program events and at our Pittsburgh, PA office in Larimer. We require COVID-19 vaccination and a booster for full-time employees. The successful candidate must be currently authorized to work in the United States.

Reports To: Senior Family & Youth Program Manager

Key Responsibilities

    • Assists with recruitment of tutors and students
    • Helps to plan and participate in kick-off orientation for students and tutors, including coordination of loaner Chromebooks to students
    • Facilitates Study Buddy tutoring sessions, navigating technology needs and creating a fun and engaging virtual environment 
    • Assists in addressing student and tutor concerns, elevating issues appropriately to Family and Youth Program Coordinator and Senior Family & Youth Program Manager
    • Communicates with students, tutors, and families including session reminders and relevant messages
    • Connects with students and tutors through ice-breakers and community building activities 
    • Collects and organizes data including daily attendance and other reporting
    • Fills in as needed to cover tutor absences
    • Assists with planning and execution of in-person and virtual events, including orientation trainings, field trips, and community events
    • Participates in regular supervision meetings and relevant staff meetings
    • Adheres to Hello Neighbor’s confidentiality guidelines and ensures the appropriate handling of sensitive information
    • Other duties as assigned within the scope of position expectations

Preferred Qualifications

    • Bilingual or multilingual in priority language preferred (Arabic, Dari, Pashto, Spanish)
    • High school graduate or GED
    • Qualified adult, 18 years or older
    • Exhibits adept task management, including priority setting, meeting deadlines, and efficient time scheduling for multiple responsibilities
    • Meets academic standards for tutoring and demonstrates ability to provide effective, tailored solutions and support to help students reach their academic potential
    • Demonstrated strong interpersonal skills, characterized by compassionate, courteous, cordial, and professional interactions with diverse colleagues, program members, and the community
    • Able to cultivate excellent relationships with clients, staff, and partners
    • Digital literacy and the ability to learn new software
    • Effective collaboration with others through cooperative efforts
    • Willingness to work in a fast-paced, multicultural environment
    • Valid driver’s license preferred, personal vehicle, and proof of insurance are preferred
    • Alignment with and support of Hello Neighbor’s core values

About You

    • A team player
    • Energetic, motivated and hardworking
    • Experience working with youth
    • A problem-solver
    • Ability to take direction and work independently as well as collaboratively
    • Ability to take initiative and manage multiple tasks and projects at a time
    • Passion for community building, refugee and immigrant rights
    • Cultural sensitivity and the ability to work effectively with people from diverse backgrounds
    • Excellent writing, communication and organizational skills
    • Lived migration experience and/or fluency in other languages a plus

Additional Details

    • This is a limited-term, part-time non-exempt hybrid position based out of our Pittsburgh office in the Larimer neighborhood
    • Clearances required: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigations (FBI) Criminal History Clearance (PA Act 23 & Act 24); Mandatory Reporter training may also be required depending on job requirements
    • We require COVID-19 vaccination and a booster for full-time employees
    • Applications are accepted on a rolling basis through 7/30/2024
    • Selected candidates will be invited to interview on a rolling basis
    • Anticipated start date is 8/19/2024
    • The successful candidate must be currently authorized to work in the United States.
    • Hourly Rate: $17/hour, 12-15 hours/week
    • Note: the Study Buddy program follows school calendars and will include winter and spring break weeks off. 
    • This role is seasonal and will end at the end of the 2024-2025 Academic Year
Equal Opportunity Employer
At Hello Neighbor, we are committed to being an inclusive workplace where diversity in all its forms is championed. Hello Neighbor is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.

All Applications Welcome
Data shows that women and people of color more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. Our job descriptions are general overviews, not a mandatory comprehensive list. If you feel passionate about our efforts and believe that you have the skills to contribute to the growth of our organization, we want to hear from you!