Systems Administrator

Baltimore, MD
IT
About Helm

Helm, a subsidiary of Stripe, provides operational services to some of the world’s most ambitious organizations. Helm is being built from the ground-up by a determined, entrepreneurial team who is passionate about exceptional customer experiences and operational excellence. We’re proud to have an open and collaborative atmosphere where bright professionals work hard and enjoy what they do. If you’re interested in a career with a forward-thinking team, we’d love to talk!

Systems Administrator

As a member of the lean IT team, you’re a key resource to internal customers, assisting them in identifying solutions for infrastructure efficiency. You’ll work with a variety of leaders and team members across the organization to help shape its future. With a focus on identifying opportunities for team and company growth, you’ll maintain the technological infrastructure that makes Helm function. As with all Helm team members, your passion for delivering world-class service, even when a clear path forward isn’t evident, is what sets you apart. Because we’re building from the ground-up, your role and responsibilities will grow over time and you will be directly involved in their evolution. You will get to try on multiple hats, experiment, and have creative influence our most mission-critical systems and infrastructure. You’ll also have the opportunity to immerse yourself in new and exciting IT challenges within networking, end-user support, and new systems design and implementation, just to name a few. 

What You'll Be Doing

    • Provide first-hand tech support to internal customers, including troubleshooting and end user training, with fast responses and documentation of your work
    • Administer and maintain end user accounts, permissions, and access rights
    • Administer equipment, hardware and software upgrades
    • Monitor and test network performance and provide network performance statistics and reports
    • Recommend, schedule, and perform network improvements, upgrades, and repairs
    • Develop, document, and train on hardware installation and troubleshooting procedures
    • Participate in IT projects, such as rollouts and location expansions
    • Develop collaborative relationships with key partners to understand existing and predict future technological challenges

How We Know You Can Do It

    • Jack of all trades delivering top-level customer support
    • 4-6 years of experience in desktop support or help desk, servicing an entire organization
    • Strong knowledge of and experience with Active Directory
    • Ability to develop and maintain all process documentation
    • Cloud-based system knowledge and experience 
    • Experience managing email systems, ideally Gmail
    • Experience with video conferencing
    • Background in both network and physical security
    • Smart, ambitious and motivated and don’t take yourself too seriously
    • You’re hungry to develop your skills and take on more responsibilities quickly. With our ambitious expansion plans, we’re looking for new leaders to help us grow!
    • You have a true passion for customers – you’re obsessed with getting them the right outcomes and becoming their advocate 
    • You exercise sound judgment to proactively communicate concerns to leadership in a timely manner
    • Willingness to work flexibly to support the ever-changing priorities of the team
    • Passionate, proactive self-starter with the ability to solve problems and execute independently
    • Strong team spirit and able to work effectively in collaboration with others, coordinating across teams and building consensus

What You'll Get

    • Competitive compensation with lots of room for growth
    • Excellent health, dental and vision insurance 
    • Open and collaborative environment with a focus on continuous learning
    • 21 days of Paid Time Off
    • Inspiring work atmosphere
    • A constantly evolving and growing total rewards package


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