At Help.com, we want to help eliminate terrible customer service experiences and make good experiences great. Waiting around for agents to locate your account information, lookup a company policy, or see your previous interaction history will become a thing of the past.
We're just getting started so you have the chance to come in and help us build new products on a small, agile team. Your contributions will be felt immediately and you'll be able to help us shape our products and development path.
We're looking for a quality assurance engineer who takes pride in making sure users have the best possible experience using our software. You'll be looking for ways to try and cause issues, helping identify any issues that come up, and automating away all the mundane aspects of quality checks.
Some of the following could make you a great fit to work at Help.com
- You are excited about working at a startup and on a small, talented team.
- You are active in the open source community or have a desire to start contributing; our software engineers are constantly learning, using, and contributing to open source projects.
- You have experience testing APIs and Single Page Applications
- 2+ years experience in testing of software applications (single page preferred)
- Experience with automated testing frameworks like Selenium
- Experience with cross-browser testing
- Ability to identify and describe issues effectively
- Detail oriented individual
- Experience with Docker
- Linux fluency
- Technical understanding of web concepts like HTTP and DNS
All of our positions are based in our office in Austin, TX. We offer competitive compensation (both cash and equity), an unlimited vacation policy, as well as fully paid medical benefits (health, dental, vision) for eligible employees. Best of all, we have the energy, agility, and fun of a startup.
Help.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are unable to sponsor visas at this time, so all candidates must be legally authorized to work in the US.