Quality Assurance Engineer (JavaScript)

Austin, TX
Engineering
Full-time

At Help.com, we want to help eliminate terrible customer service experiences and make good experiences great. Waiting around for agents to locate your account information, lookup a company policy, or see your previous interaction history will become a thing of the past. 

We're just getting started so you have the chance to come in and help us build new products on a small, agile team. Your contributions will be felt immediately and you'll be able to help us shape our products and development path.

We are predominantly in the JavaScript/Node.js ecosystem, but are developing a microservice architecture that gives us immense flexibility in our choice of languages and tools. We take pride in making sure that our APIs are well documented, our code is well tested, and our team understands what we're building and why. 

We're looking for a quality assurance engineer who takes pride in making sure users have the best possible experience using our software. You'll be looking for ways to try and cause issues, helping identify any issues that come up, and automating away all the mundane aspects of quality checks.

Some of the following could make you a great fit to work at Help.com

    • You are excited about working at a startup and on a small, talented team.
    • You are excited about JavaScript, Node.js, microservices, and/or messaging systems, and can explain the benefits and detriments of these technology choices. 
    • You are active in the open source community or have a desire to start contributing; our software engineers are constantly learning, using, and contributing to open source projects.
    • You have experience testing APIs and Single Page Applications
    • You know JavaScript and are looking for a career path into software development on the frontend or backend

Qualifications

    • 2+ years experience in testing of software applications (single page preferred)
    • Experience with automated testing frameworks like Selenium
    • Experience with cross-browser testing
    • Enough JavaScript knowledge to write automated test cases and automate away repetitive tasks
    • Ability to identify and describe issues effectively
    • Detail oriented individual

Nice-to-have Skills

    • Experience with Docker
    • Linux fluency
    • Technical understanding of web concepts like HTTP and DNS

All of our positions are based in our office in Austin, TX. We offer competitive compensation (both cash and equity), an unlimited vacation policy, as well as fully paid medical benefits (health, dental, vision) for eligible employees. Best of all, we have the energy, agility, and fun of a startup.

Help.com is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are unable to sponsor visas at this time, so all candidates must be legally authorized to work in the US.