Editorial Lead

Remote /
Marketing /
At Help Scout, we make software that helps more than 10,000 small businesses talk with their customers. We’re a fully remote team of ~100 employees in over 75 cities around the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. In 2021, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders. 

We believe that brand is a differentiator and that a company’s content has an outsized impact on its brand. A traditional inbound marketing strategy has served us well for traffic and conversion, but we’re excited to take a cue from consumer brands, media companies, and publishers by investing more in creative content next year. Our big initiative will be the launch of a digital magazine. Think of it as a beautifully designed online publication for small-business founders and execs who are tired of all the repetitive, uninspired content that most companies publish for them. We aim to create an immersive experience that attracts curious, resilient, and empathetic leaders who are growing companies that put people first. 

To make this vision a reality, we’re seeking to hire an Editorial Lead to be the key driver of launching and cultivating this new content hub.

About the role

    • You’ll shape the strategy and create content for our brand new founder hub, ensuring that content has a strong hook, point of view, and aligns with the Help Scout brand. 
    • You’ll have the opportunity to build and lead a small team of content creators to help you execute on the vision.
    • We’ll look to you to develop and own metrics for success 
    • You’ll collaborate with our brand design team, SEO, and more to create excellent content that resonates with people-first business leaders

About you:

    • You are a storyteller. Finding and sharing powerful stories is what it’s all about for you
    • You love staying on top of trends and have a good understanding of how businesses succeed
    • You get excited when you hear about companies with unlikely success stories, those that are breaking the mold, and those with a knack for catalyzing their communities
    • You have been asked to grow an audience, build a digital publishing platform, or oversee large-scale creative projects.
    • You have stellar project management skills and have no problem rolling up your sleeves to get your ideas across the finish line
    • You love thinking creatively, with a proven track record of creating content that gets written, shared, and talked about
    • You’re excited by an opportunity to create something from a blank slate and aren’t afraid to experiment 

Who you'll work with

    • Kristen Bryant, Director of Content, will be your manager
    • Linda Eliason, VP of Brand Design, will be a partner in the development of the hub’s sub-brand, voice, and experience
    • Jessica Greene, SEO Strategist, will collaborate with you to set a performance strategy for the content hub
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.