Account Executive, SMB

Boston, MA /
Sales /
At Help Scout, we make software that helps more than 12,000 small businesses communicate with their customers. We’re proud of what we’ve built because it provides so much value to our customers by helping them provide top-notch service for their customers.

We’re a remote first company, with 110 employees working from 80+ cities all over the world and we’ve staked our reputation on being helpful, human, and existing for profit and purpose. We’re also a Certified B Corporation! This year, we’re taking these values to the next level as we reintroduce ourselves to our audience of customer service professionals, small business leaders, and startup founders. 

We’re expanding our SMB sales team so we can help as many businesses as we can provide better support to their customers. This fully-remote, inbound sales job is more than just demoing our software, it’s about being engrained in the needs of the customer while executing on the Help Scout mission. 

This is a full-time, remote position.

About the role

    • Effectively manage your pipeline of leads and opportunities so that you can consistently drive revenue for Help Scout and strong ROI for our customers.
    • Perform demos, presentations and trainings for customers to help ensure proper adoption of Help Scout’s services.
    • Adopt an email + call strategy that increases your likelihood of contact and close rate with customers.
    • Consistent attainment of quota and revenue goals in a high-volume, transactional role.
    • Ability to stay organized in a fast-paced environment and document all customer interactions via Salesforce.
    • Work closely with your team members to share learnings and tips so to better convert your opportunities.
    • Be a brand ambassador with our customers and gather feedback that can be shared with our Product and Marketing teams.

About You

    • 2+ years either as an AE/AM/BDR/SDR/Specialist, ideally within SaaS.
    • Previous experience with Support CRMs is a plus.
    • You are in sales because you love helping people win. It energizes you to work alongside people to improve their business.
    • You are naturally curious and have a history of learning new things quickly. This is especially important in a remote company like Help Scout, as you won’t always have people nearby that you can talk to and learn from.
    • You excel at managing yourself like a successful business-- highly organized, setting and achieving goals with regularity, creating a great customer experience, and making your teammates better.
    • You have experience tracking all of your sales activity and reports with Salesforce.
    • Strong written and verbal communication skills.

Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Bonuses - everyone is eligible to receive a quarterly bonus up to 8% based on shared company revenue goals.

Set you up for success — we’ll get every new teammate a Mac laptop or equivalent of their choice, and provide a $1500 stipend so you can feel ready to work from home. We also cover up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 120 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 12,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here's our DEI Dashboard where you can see all of our team demographic data and read about our commitment to this work.

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.