Senior Recruiter

Help Scout is a remote first company, with 105 employees working from 80+ cities all over the world to build helpful, human customer service tools. Our mission is to grow our world class team full of diverse, talented people that are united by an enthusiasm for great products and being helpful to others.  We’re also a Certified B Corporation!

As a Recruiter at Help Scout, you’ll be partnering with our managers to find amazing new teammates that help move the business forward. You will manage the full recruiting lifecycle across a variety of business areas and roles, partnering strategically with hiring managers, and doing what is needed to ensure we are leading the way in candidate experience while achieving our hiring goals. 

About the role

    • Hiring excellent people is the most impactful thing you will do for our team. You’ll work closely with hiring managers to define the role, source talented & diverse candidates, and oversee the entire hiring process until a candidate signs on the metaphorical dotted line.
    • Our hiring managers love being hands-on, but will look to you to shepherd the process, provide insight from your years of successful recruiting experience, and offer guidance when appropriate. 
    • Providing an exceptional, high-touch candidate experience will be your top priority. While we track time to fill and time to hire data, our main goal is that even candidates who don’t get offered a job will be inspired to recommend Help Scout to a friend. You’ll keep an eye out for areas of improvement in order to continue raising the bar for our candidates.
    • Managing a hiring process for a remote team is no joke! This job requires superhuman organization and communication skills to keep things running smoothly. You’ll spend a lot of your time in Slack, in Lever, on video chat, emailing candidates, and can transition between all mediums with ease. 
    • You’ll work with our HR Business Partners (we call them Pops Pals) to make sure our recruitment processes positively impact employee engagement and promote a diverse, inclusive workplace. 
    • You’ll track and analyze hiring metrics to assist with reporting to the wider company. You’ll also continuously source candidates for challenging positions and future opportunities. 

About you

    • This is not your first recruiting rodeo! You have a genuine passion for recruiting and work hard to buck the negative stereotypes about the role. You’ve been an in-house full-cycle recruiter for several years and have experience recruiting for a variety of roles at a growing tech company. You’re comfortable owning hires, running kick-off meetings, and juggling 5-6 open roles at once. 
    • You’re a people person and get energized by meeting new people. You go out of your way to foster connections between people and are genuinely motivated to help make someone’s day better.
    • You’ve interviewed countless candidates and have plenty of stories to share about candidates you’ve recruited to hire, as well as best practices and what to avoid in order to create an excellent candidate experience.
    • You’ve been told you’re an excellent communicator both verbally and in writing. You know the impact of a well-placed emoji and can adjust your tone depending on your audience. 
    • You’re excited when you see companies prioritizing D&I initiatives and maybe you’ve even implemented a few yourself! You know that D&I work is an ongoing, evolving process and feel passionately about infusing D&I into recruiting and hiring philosophies, and work hard to reduce bias wherever possible.
    • You believe remote teams are the future of work, or are at least curious about being part of a remote-first team.
    • To ensure sufficient overlap with your teammates, we're looking for candidates that live in UTC-5 (East coast US) and UTC-7 (as far as San Fransisco) time zones.
    • Bonus points if you have experience using Lever for hiring, but familiarity with any ATS will be translatable.

Who you'll work with:

    • Leah Knobler is our Director of Talent Acquisition and you’ll report to her. She is passionate about recruiting like a human and crafting a delightful candidate experience from start to finish. She’ll also be running hires and recruiting alongside you. 
    • Becca Van Nederynen is our Head of People Ops, and is obsessed with building a world class remote team that accomplishes great work together. 
    • Help Scout Coaches - You’ll build close relationships with the coaches you’re hiring for, gaining deep knowledge of specific values and goals that will inform how you hire and support their teams so they can make the greatest impact on the business.
    • Pops Pals (HR Business Partners) - Morgan Smith-Lenyard and Rachel Baskerville love partnering with our Coaches to help engage and develop our team. They’re also both experienced at hiring for Help Scout and may pitch in from time to time if necessary.
Competitive salary - Our salary formula is public to all employees (but doesn't divulge your specific salary) and we update it at least once per year. Your salary is the same no matter where you live. Our goal is to pay at or above the market rate of a US-based tech hub like Boston or Seattle.

Health and dental insurance - We cover you and your family's health/dental insurance 100%. If you are based in the US, we'll cover you on our Aetna policy. If you're based outside the US, we'll reimburse your out-of-pocket health and dental insurance costs.

Long-term/short-term disability insurance & life insurance - we cover 100% of the premiums for LT/ST disability insurance and base life insurance. You also have the option to purchase supplementary life insurance through our provider (currently US only).

Flexible vacation - Take time off when you need it! We recommend 3-4 weeks in addition to public holidays, but there are no firm rules. We trust you.

Sabbatical - After you've been at Help Scout for 4 years, you get a month of paid vacation (in addition to regular vacation) and $2,500 to spend towards travel, learning, projects or anything else during your time off. Read about what our CEO did.

Paid parental leave, including adoption - 12 weeks of paid leave for all new parents.

401k with 1% match- via Betterment for Business (currently US only)

Personal Development stipend - Up to $1,800 per year to improve your craft

Great tools - Each employee will be provided with a Mac laptop and display (or equivalent equipment of choice). We’ll also purchase any additional software or hardware you need.

Home office stipend - Every new hire gets $1,500 USD to furnish their home office, and up to $350 USD per month if you'd like to rent a co-working desk somewhere.

Complete transparency - Everyone has full access to business metrics and financial information about the company.

About Us
Help Scout is made by roughly 110 people in 80+ cities around the world, all with a passion for helping others. We come from diverse backgrounds and are united by an enthusiasm for great products and delightful customer experiences. Help Scout launched in 2011 and today we have more than 10,000 paying customers in 140+ countries.

Why Help Scout?
We're remote. It doesn’t matter if you’ve worked remotely before — we’ve been doing it for nearly a decade and are helping to write the playbook — we’re happy to show you the ropes. Most folks that get a taste of working in a "remote first" company have a hard time going back to the old way of doing things.

We’re passionate about diversity and inclusion. The data is abundantly clear about diverse teams being more successful, and we're dedicated to setting the team up for success. Today our leadership team is 62% women, and that's just the start. Here’s our 2019 report. 

We're committed to SMBs for the long term. Help Scout is focused entirely on serving small and midsize businesses, typically up to 500 employees, because those companies view customer service differently. It's not a cost to be optimized, it's their most effective marketing tool and a key differentiator from the competition. We built Help Scout for companies that truly value being customer-centric (like us) and want a product that shares their values.

We're leaving the world better than we found it. Did you know Help Scout is a certified B Corporation, with a mission to give away at least 1% of our product through Help Scout for Good? Our company exists not just to help ourselves, but to invest in our team, our customers, our community, and our environment.

Our commitment to you
We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do.