Service Advisor
South Burlington, VT
Ford – Service /
Full-time /
On-site
Heritage Ford is looking for a Service Advisor to join our team! This role is all about building trust and loyalty with our customers while ensuring they have a positive and seamless experience when bringing their vehicles in for service. We’re seeking someone with strong communication skills, a passion for customer service, and a talent for staying organized in a fast-paced environment. Whether you have prior automotive experience or come from a customer service background, we provide on-the-job training to set you up for success. Plus, you’ll be working in a temperature-controlled shop with a supportive team that values growth and excellence.
If you thrive on helping people and staying organized, apply today and start your career with Heritage Ford!
Key Responsibilities
- Greet customers coming into the service department and determine the nature of customers requests.
- Explain company policies, procedures, products, services, etc.
- Answer a variety of questions related to car repairs and servicing.
- Explain labor and parts estimates; investigate customer concerns.
- Track progress on customers vehicles, and keep customers apprised.
- Direct customers to cashier, and assist with cashier duties as needed.
- Follow up with customers after work is done to ensure satisfaction.
- Use of ADP/CDK software, Oasis, Service Edge, FMC Dealer and iPad to complete tasks.
- Prepare repair orders and customer bill, ensuring that final charges correlate to quotes.
- Perform a variety of tasks associated with processing warranty claims.
- Maintain all required logs and records of service department activities.
Qualifications
- Must possess a high school diploma (or equivalent)
- Valid drivers license and acceptable driving record.
- Fundamental computer and administrative/clerical skills.
- Excellent customer relations skills, including basic sales skills.
- General technical knowledge related to vehicle maintenance and repair is a plus.
- Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
- Ability to work with little supervision and the drive to succeed in a fast-paced, high-volume environment.
As a Member of the H-Team, you'll enjoy:
- Must possess a high school diploma (or equivalent), with some college-level training desirable.
- One to three years of relevant experience preferred.
- Valid drivers license and acceptable driving record.
- Fundamental computer and administrative/clerical skills.
- Excellent customer relations skills, including basic sales skills.
- General technical knowledge related to vehicle maintenance and repair.
- Must be able to bend, kneel, stretch and stand over, under and next to all repair vehicles.
- Ability to work with little supervision and the drive to succeed in a fast-paced, high volume environment; experience in the automotive industry is preferred.
$65,000 - $75,000 a year
