Call Center Representative
South Burlington, VT
Toyota – Call Center /
Full-time /
On-site
Are you a people person who thrives on helping others and creating great experiences? Heritage Automotive Group is on the lookout for a friendly, dependable Call Center Representative to be the voice of our service team! In this fast-paced, customer-focused role, you’ll assist callers, schedule service appointments, and make every interaction count. If you bring a positive attitude and a passion for great service, we’d love to have you on our team!
Primary Responsibilities:
- Answer all incoming calls.
- Schedule Service appointments.
- Review each vehicle's service history and recalls; advise the customer appropriately and schedule accordingly.
- Keep up to date with all Toyota and Ford recalls.
- Track and schedule recalls as parts become available.
- Respond to all online chats and text messages.
- Monitor all appointments made online, fixing and calling customers as needed for service.
- Stay up to date on training through the University of Toyota, dealership-provided training, etc.
- Other miscellaneous Call Center related tasks as needed.
Qualifications:
- High school diploma or equivalent, with at least one year of customer service experience.
- Excellent phone etiquette and communication skills—clear, friendly, and professional with every caller.
- Solid understanding of customer service best practices and a knack for solving problems efficiently.
- Strong computer skills, including typing, basic office tasks, and the ability to navigate scheduling software.
- Able to multitask and stay organized while handling multiple calls and inputting information.
- A team player who works well with others and maintains a positive, professional attitude—even under pressure.
- Previous experience in the automotive industry is a plus!
As a Member of the H-Team, You'll Enjoy:
- Medical along with dental/life/disability insurance;
- Immediate accrual of paid time off;
- Vehicle/parts/ service discounts;
- Company-paid training and certifications;
- Flex spending accounts;
- 401(k) with company match;
- Childcare reimbursement;
- Free corporate gym membership to The Edge, on-site chiropractors, physical therapists, and other wellness offerings;
- Free unlimited coffee, community involvement, company events & more!
