What is your experience in supporting parents and/or caregivers?✱

Practice Scenario: Imagine a member reaches out through the Cleo app and says: "My teenager has been acting out lately—being really moody, not talking to us much, and pushing back on every little thing. I’m not sure what’s normal and what I should be concerned about. How can I best support them without making things worse?" Using this scenario, please write the message you would send in response. Your reply should demonstrate empathy for the parent’s concern, normalize the developmental challenges of adolescence, and offer thoughtful, practical guidance they can use to strengthen communication and connection with their teen. You may also include any resources, tools, or referrals that could be helpful. Please avoid using AI for these responses. We would like your response to be as natural and genuine as possible.✱

Practice Scenario: A member writes the following app message to you as their Guide: "I’m really struggling to keep up with everything right now. Between work, taking care of my two young kids, and just trying to stay afloat, I feel like I’m constantly falling short. How do other parents make this work? I need help figuring out how to balance it all." Using this scenario, please draft the message you would send in response. Your reply should reflect empathy and understanding of the pressures working parents face, while offering supportive, realistic strategies to help the member feel more in control. You’re encouraged to include resources, benefits, or referrals that may be helpful, and share any relevant coaching tips to help the member feel empowered—not alone—in navigating this demanding stage of life. Please avoid using AI for these responses. We would like your response to be as natural and genuine as possible.✱