What is your experience in supporting parents and/or caregivers?✱

Practice Scenario: Imagine a member reaches out through the Cleo app and says: "I’m going back to work next week after having my baby, and I’m feeling really anxious. I’m not sure how I’m going to manage everything—work, childcare, and just emotionally being away from my baby. Do you have any advice?" Using this scenario, please draft the message you would send in response. Your reply should reflect empathy and understanding of the emotional and logistical complexities of returning to work as a new parent. Offer practical guidance and strategies to help the member feel more prepared and supported during this transition. You may also reference relevant resources, coaching tools, or benefits available to them. Please avoid using AI for these responses. We would like your response to be as natural and genuine as possible.✱

Practice Scenario: Imagine a member reaches out to you through the Cleo app and shares the following: "Hi, my mother was just diagnosed with breast cancer, and I'm feeling really overwhelmed. I want to support her but don't know where to start. Do you have any advice or resources that can help me figure out what to do next?" Please write the message you would send in response. Your reply should show empathy and emotional awareness, offer clear and practical next steps, and highlight any helpful resources that could support the member in navigating their role as a caregiver. Please avoid using AI for these responses. We would like your response to be as natural and genuine as possible.✱