Operations Coordinator
Remote, USA
Member Operations /
Full Time /
Remote
About Cleo:
Cleo is the only global, holistic family care platform supporting individuals throughout every life stage. Whether individuals are growing their family; raising babies, children, or teenagers; caring for an adult loved one; doing both as part of the growing Sandwich Generation; or taking care of their own health, Cleo provides life-changing care for families and caregivers through all stages of life.
Serving more than 200 clients with members in more than 70 countries, Cleo is proven to improve mental health and decrease burnout for members, all while maximizing cost savings. Cleo delivers evidence-based interventions to improve the health & wellbeing of the family unit, decrease caregiver burnout, increase productivity, and reduce healthcare spend. Cleo has a total $84.7M investment led by top investors such as Transformation Capital, Glynn Capital, PruVen Capital, Gaingels, Greylock, NEA, and Felicis.
We're a collaborative and motivated team, and now are looking for experienced and passionate team members like you to join us.
Title: Operations Coordinator
Overview:
We are looking for a highly motivated self-starter to join our Member Operations team on an hourly basis (up to 40 hours per week). As the Operations Coordinator, you will be the glue for Cleo’s Member Operations team, managing the day-to-day customer service needs of our members and experts around the country. You will assist our Cleo Guides and Specialists with member needs as they arise, connecting families with health experts, and delivering high-quality customer support to ensure that every member’s experience with Cleo runs smoothly.
Key Responsibilities:
- Manage scheduling requests from Cleo Guides and Specialists to ensure sessions are coordinated accurately and promptly.
- Support the operations and growth of the Care Activity Team (CAT) by sourcing accurate and relevant information to align with member needs.
- Provide excellent customer support to families and experts
- Provide high quality internal customer service to cross-functional teams
- Identify and contribute new ideas for how to improve processes for all involved
- Support Cleo Family Guides and the internal Cleo Operations team with ad hoc needs as they arise
To be successful in this role you may have:
- 1-3 years experience in an administrative or customer service role. Bonus if you have experience with supporting family-centered programs.
- Candidates must be available to work Monday-Friday, 9am to 5pm in Pacific or Mountain time zone
- Excellent verbal and written communications skills and the ability to tailor your voice to different audiences as needed
- Exceptional attention to detail as it relates to logistics, customer service issues, and coordination
- An ability to be organized, proactive, and to work cohesively as part of a team
- A passion for building and maintaining great member experiences with a positive and motivated team approach, even under pressure
- Comfort with professional software such as Google Sheets and Google Drive, ticket management systems such as Front App, chat-based team collaborative apps such as Slack, and experience using Google Calendar in a professional environment
- Background in and/or passion for working in health services related to women’s health, maternity, or childcare
#LI-Remote
We don’t believe in perfection – we believe in passion, interest, and will – so don’t let a lack of experience or skill in one area listed above deter you from applying.
Cleo is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Pay Transparency: The base rate for this position is $20-25 per hour for 40 hours per week. Additional benefits include health insurance (medical, dental, and vision), 15 paid holidays, 5-day winter break, accrued vacation time, sick time, 16 weeks paid parental leave, 401(k) plan, disability insurance, life insurance, wellness perks, and more.
You must be based in the U.S. and authorized to work in the U.S. without employer sponsorship. Please be advised that Cleo does not provide employment-based visa sponsorship for this position at this time.
Cleo is currently accepting applications from candidates for this role residing in the following states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin
SF FAIR CHANCE ORDINANCE Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
