Help Desk Technician I/II
Boise, Idaho
Operations /
Full-Time /
On-site
Who We Are
High Point Aerotechnologies, a leading provider of solutions for military and commercial anti-UAS programs, is seeking a proactive and security-conscious Help Desk Technician to join our team on site in Boise, Idaho, where you'll play a crucial role in providing frontline support for both Windows and Ubuntu Linux users.
What You'll Do
Your primary responsibilities will include troubleshooting system issues, diagnosing hardware malfunctions, and user management within a hybrid Microsoft 365 environment. If you're hungry for knowledge, love problem-solving, thrive in a fast-paced environment, and have experience with both Windows and Linux environments, we encourage you to apply.
Duties & Responsibilities:
- Provide technical support to end-users via phone, email, or in person, addressing issues related to operating systems, software applications, and hardware peripherals.
- Diagnose and resolving system problems such as software errors, network connectivity issues, and hardware failures on both Windows and Ubuntu Linux platforms.
- Assist users with software installation, configuration, and updates, ensuring compatibility and adherence to organizational policies.
- Collaborate with other IT resources to escalate complex issues, implement system upgrades, and deploy new technologies in alignment with business objectives.
- Conduct user training sessions and providing technical guidance to promote efficient and effective use of IT resources across the organization.
- Stay informed about emerging technologies, industry best practices, and security threats to proactively address potential risks and enhance system performance and security.
Required Skills & Abilities
- Proficiency with both Windows 11 and Ubuntu Linux.
- Exposure to Microsoft365 and Microsoft Azure administration, including user management, management of virtual machines, server deployments, and configuration of Intune policies.
- Excellent time management skills with a proven ability to meet deadlines under minimal supervision.
- Strong analytical and problem-solving skills are required.
- Strong “costumer first” attitude.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to successfully pass a background investigation and obtain a security clearance if required.
Education and Experience
- High school diploma, or equivalent.
- At least two years of Help Desk level experience in a multi-OS environment (Windows 11 and Ubuntu Linux) is preferred.
- Experience with Microsoft365 user and device management.
- Experience working within the Defense Industrial Base preferred, but not required.
- Current IT or Information Security certifications preferred (i.e., CompTIA A+, CompTIA Network+, CompTIA Security+, MS-900 Microsoft 365 Fundamentals, etc.).
Physical Requirements
- Prolonged periods of sitting at a desk and working at a computer.
- Must be able to lift up to 15 pounds.
Other Requirements
- It is an essential requirement for the person in this role to have a legal right to work in the United States and be eligible to obtain any required Export Authorization and DoD Clearance.
Compensation & Benefits
- Competitive salary and performance-based bonuses
- Comprehensive total rewards package, including medical, dental, vision and other ancillary benefits
- 401K retirement plan with automatic 3% employer contribution regardless of employee contribution amount
- Opportunity to lead and shape high-performing technical teams
- Collaborative and inclusive work environment with a focus on professional development
Travel Requirements
- Travel expected up to 25% based on needs of the Information Technology Team.
$20 - $31.64 an hour
The High Point Aerotechnologies pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Equal Employment Opportunity:
High Point Aerotechnologies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This, of course, only applies to humans. We have strict policies against the hiring of Robots.
