Solution Architect, CRM - Remote, BC or Ontario ONLY

Canada /
Services – Customer Services /
Full time
About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role
As a Solution Architect, you’ll be working directly with our biggest and most complicated customers alongside a Services Team Member. Beyond just providing technical details, you will guide and coach both internal and external teams towards a sustainable design, tailored to the customer’s needs. Ideally, you are a detail-obsessed technical guru who is drawn to solve big, complicated problems. At Highspot, every customer problem is our problem - this excites you knowing every day will present new challenges and opportunities to learn. You want to invent the future and share it with the smartest people you know - your colleagues. You thrive on delivering for customers and making the room smarter. You know that ambiguity means the opportunity to build something amazing, and you’re curious about what’s around the next corner.

This is a post-sale delivery role, post-sale experience is required.

What You'll Do

    • Provide thought leadership and architectural guidance alongside a Services Team Member on implementations with our largest/strategic customers, particularly focusing on optimization of CRM integrations
    • Quickly become a SME on the Highspot product and partnerships, providing technical training/guidance/best practices to customers and internal resources
    • Manage Enterprise customer escalations and provide thoughtful technical guidance
    • Represent Highspot Services in complex pre-sales deals by providing functional and technical consultation
    • Collaborate very closely with the product management team; be the voice of Customer experience to influence product roadmap
    • Be a thought leader on the services team and beyond - this is a senior level independent contributor role with broad visibility

Your Background

    • 7+ years working with technology companies or in technology consulting
    • 5+ years working with SaaS products and technologies
    • Deep understanding of cloud authentication and security best practices
    • Demonstrated ability to understand and articulate information architecture and taxonomy best practices
    • Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of customer business stakeholders including C-suite, manager-level system owners, and system administrators
    • Deep understanding of CRM (Salesforce.com, Dynamics 365) architecture and administration
    • Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
    • Experience leading complex technology deployments post-sale, including with a diverse non-technical audience
    • Demonstrated experience with provisioning new technology to sales managers and leaders
    • Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
    • Proven ability to learn new skills and technology quickly and independently

    • Preferred
    • Salesforce.com Certification/s (Administrator, Architect, Developer, Sales Cloud Consultant/s, etc)
    • Experience developing against APIs (Salesforce or other)
    • Experience with mobile app development and troubleshooting
    • Experience developing IT and cloud infrastructure
    • Experience with Sales Enablement industry

This position is available remote, in the following locations:

    • British Columbia, Canada - Remote
    • Ontario, Canada - Remote
Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.