Sr. Account Manager (Enterprise) - Remote

United States /
Sales & Marketing – Account Management /
Full time
About Highspot
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 

We are committed to diversity as both a moral and business imperative. 

About the Role
In this role, you will be joining the Account Management team, managing existing strategic customers throughout their journey with Highspot. This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they realize the full value of Highspot’s solutions. Your role is key to retaining and growing customer and partner relationships.

What You’ll Do

    • Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business 
    • Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives
    • Work closely with the Services team to ensure the highest level of customer satisfaction and adoption
    • Meet regularly with your customers to provide value at every touchpoint throughout the life of the customer  
    • Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations
    • Create and drive revenue across assigned accounts
    • Meet and exceed all quarterly and annual revenue targets
    • Quickly learn new software product(s) and clearly communicate the value proposition
    • Maintain healthy account and opportunity forecasting within our internal SFA system

Your Background

    • 10+ years experience leading Strategic Enterprise Customers (Account Management and/or Customer Success experience welcome)
    • Able to strategically plan with customers, mapping complex business objectives to product use cases
    • Able to demonstrate a sense of urgency, orchestrating customer priorities effectively
    • Effectively manage customer opportunities and risks
    • Able to drive successful renewal, expansion discussions, and agreements 
    • A desire to improve your organization and those around you
    • Strong professional presence
    • Able to work independently as well as part of a team in a fast pace, rapidly evolving environment
    • Salesforce experience strongly preferred

This position is available either in-office or remote, as applicable, at the following locations:

    • Arizona - Remote 
    • Arkansas - Remote
    • California - Remote 
    • Connecticut - Remote 
    • Florida - Remote 
    • Georgia - Remote 
    • Idaho - Remote 
    • Illinois - Remote 
    • Maryland - Remote 
    • Massachusetts - Remote 
    • Michigan - Remote
    • Minnesota - Remote 
    • Missouri - Remote 
    • Montana - Remote 
    • Nevada - Remote
    • New Hampshire - Remote
    • New Jersey - Remote 
    • New York - Remote 
    • North Carolina - Remote 
    • Ohio - Remote 
    • Oregon - Remote 
    • Pennsylvania - Remote 
    • Tennessee - Remote
    • Texas - Remote 
    • Utah - Remote 
    • Virginia - Remote 
    • Washington - Remote 
    • Washington - Seattle
    • Washington, D.C.
    • Wisconsin - Remote
    • #BI-Remote 
Benefits
Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!

Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.