Implementation Manager

India - Hyderabad
Services – Customer Services /
Full time /
Hybrid
About Highspot
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. On a mission to transform the way millions of people work with sales enablement, Highspot is committed to building breakthrough software with a spark of magic. We believe a great place to work is about more than the work – it’s about what the company stands for, and how it authentically represents its values in the real world. To this end, we have put intentional focus on creating equitable workspaces for each of our employees. Our goal is to create a culture where everyone feels a deep sense of belonging and is empowered to be an agent of change, with the ability to transform themselves, their workplace, and their world.

About the Role 
In this role, you will be joining the Customer Services team. This is a high impact and high visibility role, where you will represent the company as you work with customers to define and deliver solutions using Highspot. You will play a key role in building and sustaining customer and partner relationships, while driving the adoption of Highspot within the customer’s organization and ensuring that customers get the full benefits of using our platform. 

What You'll Do

    • Gain deep knowledge, understanding, and experience with the Highspot product and how it is integrated with other systems in a customer environment. 
    • Become a trusted customer advisor, engaging with a wide range of people, from the most senior to the most junior. Help the customer get the most value from Highspot. 
    • Design the solution in collaboration with the customer, develop project plans, and execute on them. Deliver and launch solutions on time that meet customer needs. 
    • Train users to take full advantage of the product. 
    • Work closely with the account team to support the sales process and grow revenue.
    • Collaborate with the engineering team on evolving the product to better meet customer needs. 

Your Background

    •  3-5+ years of relevant experience (consulting, client management, professional services, or sales engineering experience); ideally including enterprise implementations. 
    • Bachelor's degree required. (Degree is in a STEM field preferred) 
    • Ability to effectively support and engage with a diverse group of people. Able to sustain a dynamic discussion with an executive or help an impatient user who is learning about Highspot for the first time. 
    • Excellent written and verbal communication skills. 
    • Able to construct a thoughtful and effective strategy for organizing and sharing sales and marketing information. 
    • Experience being the bridge between different teams within the customer organization, who often have conflicting perspectives. A working knowledge of operating within the marketing and/or sales team at a large organization is a plus. 
    •  Familiarity with driving software solutions involving many stakeholders and delivering results on time with high quality.
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Equal Opportunity Statement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.

Did you read the requirements as a checklist and not tick every box? Don't rule yourself out! If this role resonates with you, hit the ‘apply’ button.