IT Manager
New York, NY / Jersey City, NJ
Operations – IT /
Full Time /
On-site
About us
Highwire is a modern strategic communications and digital marketing agency designed for disruptive companies. We work with high-growth technology companies and established brands looking to reinvent themselves.
At Highwire, we believe that storytelling fuels transformation. And the most impactful stories represent all voices and perspectives. As a values-driven agency, we foster an inclusive environment where everyone—regardless of age, race/ethnicity, size, shape, gender identity, sexual orientation, religion and different abilities–can feel safe, celebrated and worthy.
We ensure every Highwire Walker has unique support to climb to success. Our commitment to diversity, inclusion and belonging is permanent and foundational to our business and culture. We aspire to change our industry and build a better future for all.
Our people-first culture is driven by four core values:
• Team Empowerment
• Growth Mindset
• Inclusion Always
• Fierce Distinction
We’re looking for individuals with big ideas, strong opinions, and the energy to bring them to life. If you thrive in an environment that values personal accountability, high standards, and boundless motivation, this is the opportunity for you. Be part of our award-winning culture and contribute to an exciting and growing business where you can make a real impact.
The IT Manager will play a key role in overseeing the organization's technology infrastructure, managing complex IT projects, and ensuring that IT initiatives align with our overall business goals. The ideal candidate will bring a combination of strong management skills, technical knowledge, and a focus on driving operational excellence through technology.
Responsibilities:
- Partner with the Chief Technology Officer to implement and elevate the agency’s IT strategy to align with business objectives and drive growth.
- Technical escalation point within the agency.
- Management and development of agency IT Support.
- Implementing, driving user adoption, and ensuring best usage of new technologies within the agency.
- Management of networking and cloud infrastructure within agency
- Ensuring infrastructure and endpoint asset management, including refresh cycles, vulnerability management, and patching/updates, are maintained per the agency's cybersecurity policies.
- Help drive and inform next-generation technology development
- Assist with selection and implementation of agency technology initiatives.
- Oversee the design, maintenance, and security of key infrastructure, ensuring reliable and efficient operations.
- Lead the planning, execution, and delivery of IT projects, including resource allocation, budget management, and timeline adherence.
- Cultivate a high-performing IT team by recruiting, mentoring, and managing staff to achieve departmental goals.
- Identify opportunities to improve operational efficiency through technology innovations and process enhancements.
- Monitor and mitigate risks related to cybersecurity and data protection, safeguarding the organization’s assets and information.
Success Factors:
- At least 5-7 years’ experience in an IT Support role, preferably in an agency
- Able to script or code in at least 1 popular coding language.
- Demonstrated expertise in managing enterprise IT systems, SaaS/Cloud, and IT infrastructure, including Google Workspace, Slack, Zoom, CrowdStrike, Okta, Jamf, KnowBe4, Adobe Creative Cloud, and AWS services.
- Familiar with AI technologies
- Understanding of IT processes, governance, and compliance requirements
- Outstanding leadership, problem-solving, and decision-making abilities
- Mac OSX and Windows platform configuration and management
- Can demonstrate knowledge of service desk ticketing-based software
- Can demonstrate knowledge of endpoint management and security
Personality and attitude:
- Ambitious, curious and inclusive
- Motivated to do their best work with an entrepreneurial spirit
- Able to operate autonomously and take accountability
- Creative and dynamic with a growth mindset
- Enjoys working with people
- Works well within a team
- Has a desire to learn and develop knowledge
- Displays a professional and reliable work ethic
- Enjoys diversity in all its forms
Highwire Perks
- Competitive salary
- Merit-based bonuses and promotions
- Hybrid work model to suit your schedule and lifestyle
- Excellent vacation policy including extended break for summer and winter holiday
- Participate in Empower Hours on Fridays; Team has the ability to log off by 3pm
- 401K Match
- Medical and dental benefits/ FSA
- Paid Parental Leave
- Commuter Benefit
- Growth Mindset Stipend of $100 annually for books, exhibitions, etc.
- Technology reimbursement
- Wellness benefit
- Donation Match
- Mentorship
- Monthly recognition programs
- Employee referral bonus
- New business referral bonus
- Quarterly Highwire fun events – Thanksgiving is our favorite holiday
- Dog friendly work environment
- Extremely supportive, nurturing environment with many opportunities for learning and growth
$90,000 - $105,000 a year
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications, and geography.
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The duties delineated above will vary depending on the needs of each specific account, and in no way states or implies that these are the only duties to be performed by this employee. This individual will be required to follow any other instructions and to perform any other duties requested by his or her supervisors.
We are actively seeking candidates who possess a genuine passion for tech PR and are excited to expand our team. As we continue to grow our agency, we are proactively building a pipeline of exceptional individuals to connect with and consider for future opportunities.
If you are enthusiastic about the world of tech PR and are eager to embark on a rewarding career in this field, we encourage you to start the conversation by applying today. We value your interest in our agency and look forward to hearing from you.
Apply now and let's explore the possibilities together!
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Job Alert
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