Junior Customer Success Associate (Support)

Toronto /
Customer Success /
Full Time
Ideal candidates will enjoy resolving problems, interacting with customers over the phone and checking items off their to do list, and will have a tendency to excel in whatever they do. They will also be looking to make an impact on the world beyond dollars and cents–working with a social enterprise you will personally have the opportunity to improve outcomes for tens of thousands of children in Canada, the U.S. and abroad.


WHAT YOU’LL BE DOING

-Resolving support inquiries from customers via chat, email and phone
-Helping identify trends in customer issues and requests, as well as reporting bugs to Engineering
-Working with product to ensure we are making decisions in the best interest of our users
-Finding ways to improve process and reduce customer pain points
-Recommending and implementing improvements to process to improve efficiency and customer outcomes
-Ensuring the customer has an amazing HiMama experience!


WHAT WE’RE LOOKING FOR

(Skills)
-Strong interpersonal and verbal communication skills
-Compassionate and patient demeanour with confidence and assertion to get things done
-Active listening and problem solving skills
-Not afraid to pick up the phone and speak to peopleAbility to build relationships and connect with people quickly
-Organized and able to manage a large volume of tasks independently 
-Confidence to manage difficult situations and conversations
-Tech savvy with the ability to navigate apps and software

(Nice to Have)
-Experience with Salesforce, especially Service Cloud
-Experience with call centre software
-Experience with bug reproduction and QA approaches

(Interests)
-Desire to make people successful and connect with people
-Propensity to always want to learn and improve
-Passionate about a career that is more than a “job”
-Ambition to work hard in order to make an impact in the world
HIMAMA PERKS!
Dedicated career paths for high performers
Competitive compensation package
Opportunities for learning and mentorship from industry professionals
Ongoing team success celebrations and social activities (remote for now!)
Supportive team atmosphere with strong team culture
Office located in the heart of downtown Toronto
Volunteer Programs
Employee Health Benefits (With Employer Covered Premiums!)


A LITTLE MORE ABOUT US
HiMama (www.himama.com) is a Toronto-based startup and social enterprise that helps working parents connect with their children through technology. And we're passionate about early childhood education! We enable child care programs to communicate with parents through messaging, photos, videos and reports, allowing parents to stay connected with their children and what they're learning, no matter where they are.

Accessibility

HiMama is committed to inclusiveness, equity and accessibility. We are dedicated to providing access for all people with disabilities and neurodiverse people. All qualified candidates are encouraged to apply.

If you require accommodations at any step of the application or interview process, please indicate so under the "Accommodations Question" box on your application. Accommodations may include: an accessible interview location for people with mobility impairments, alternative method of communication for hearing or speech impairments, providing a detailed "what to expect" for autistic people, or modified testing for a person with a learning disability.