Helpdesk Administrator

Alpharetta, GA /
General & Administrative – Information Technology /
Full-time
Hi-Rez Studios is immediately hiring a Helpdesk Administrator to work at our studio in Alpharetta, Georgia.  

Come join the creator of the critically acclaimed SMITE, Tribes: Ascend, and Global Agenda; as we embark on exciting new online game projects.

What our Helpdesk Administrators do at Hi-Rez Studios:

    • Coordinate with IT team members on all office equipment and software.
    • Install and configure computer hardware and software.
    • Monitor system performance and troubleshooting issues.
    • Organize and streamline office operations and procedures.
    • Collaborate with other IT team members and customers throughout the business on incidents, support requests, projects, and other initiatives.

What we are looking for:

    • Experience with Windows, and Apple administration. Linux is a plus.
    • Experience with asset management and tracking.
    • Skilled in network fundamentals, administration and troubleshooting.
    • Ability to excel in a time sensitive, fast paced, 24/7 environment.
    • Create documentation and diagrams for projects and services.
    • Desire to do what it takes to get the job done and help the team and the business succeed.
    • Windows 10 roll-out and roll-out techniques. E.G. scripting, ghost, etc.
    • Experience in Microsoft Active Directory.
    • Experience with identity platforms. E.G. OneLogin, Okta, etc.
    • IT security best practices.
    • CompTIA A+ Certification.
    • CompTIA Network+ Certification.
    • MCDST Certification or any MCP certification.
    • Proven ability to be self-motivated and self-sufficient.
    • Bachelor’s Degree in a related field, or equivalent experience.
    • Minimum of 3 years’ experience in helpdesk, desktop, or server support or administration.