Antispam Operations Manager

London, UK
Badoo – Engineering
Full-time
Badoo is seeking an Operations Manager to work closely with our security team – a small and very talented team that fights against spammers/scammers, repelling thousands of attacks on Badoo each day. The core focus of this role will be to control anti-spam moderation processes, oversee moderators work, measure and improve quality.

Job Role

    • Oversee and control work of 60+ freelance moderators, improve moderation quality, lead hiring and training processes
    • Define, implement and improve moderation processes
    • Seek ways of automating manual workload
    • Leverage existing tools to keep system working in line with defined KPI’s
    • Work closely with engineering team in order to optimise and improve the anti-spam systems
    • Work closely with the Anti-Spam Product Manager to improve moderation processes

Required experience

    • Written and verbal fluency in both English and Russian essential
    • Team leadership experience, ideally with experience managing a remote/freelance workforce
    • Background working with large online social projects
    • Experience working with an in-house development team with rapid release cycles
    • Excellent communication and negotiating skills
    • Engaging and able to motivate others to achieve goals
    • Understanding of modern spam/scam vectors and defence methods desirable
    • Previous management of technical workflows/technical implementation desirable
    • Solution focused and able to translate business requirements into technical specifications
Why MagicLab?

We are proud to be the largest dating network in the world, with over 500 million users across 190 countries. Online dating has more than doubled in the last decade, and it is estimated that the global online dating market could be worth $12 billion next year. We continually innovate so that we can provide the best technology and user experience for people to meet because we believe that happiness is better shared.