Spanish/Portuguese Community Operations Associate

London, UK
MagicLab – Community Operations
MagicLab is looking for a passionate and driven individual to join our Community Operations team. Working on the Badoo brand, the Spanish/Portuguese Community Operations Associate will be responsible for providing customer support to users via email, investigating reported abuse, analysing customer behaviour and communicating feedback to other teams. MagicLab offers an exciting working environment in our London office and the chance to be part of a vibrant and dynamic team.

Duties & Responsibilities:

    • Provide friendly and efficient customer support in Spanish and Portuguese
    • Assist the Spanish and Portuguese managers with escalated cases and quality checks
    • Investigate reported abuse and take appropriate action
    • Analyse customer interaction with the product and communicate feedback to the relevant team
    • Advocate for the user base you support and provide a user voice to the wider company
    • Assist with ad-hoc projects

Experience and Qualifications:

    • Bachelor’s degree or equivalent
    • Customer service experience
    • Excellent command of English, Spanish and Portuguese, both written and spoken.
    • A strong understanding of the Spanish, Latin-American and Portuguese (ideally Brazilian) culture
    • Good knowledge of, and passion for, the online industry

About You:

    • Strong attention to detail and critical thinking skills, mathematically competent
    • Reliable, consistent and hard-working
    • Ability to multitask and manage competing priorities without getting overwhelmed
    • Positive and logical approach together with a willingness to learn
    • Enthusiastic and fun to work with