User Researcher

London, UK
MagicLab – Design
Full-time
Magic Lab are on the hunt for a User Researcher in London, to help us deliver meaningful and inspiring experiences for our customers. Focusing on the Badoo brand, you will lead initiatives to deepen customer understanding to fuel our product development process. Working in a cross functional team you will be an advocate for our customers and their needs, championing them throughout every stage of development. You’ll be working on a Global brand that is changing the lives of millions of people around the world already - and you’ll be helping us to grow and make an even more meaningful impact in the years to come. You will also be an integral part of the growth of our expanding research practice, helping us to scale into a world class team.

You will be an experienced user research professional with a proven track record of delivering rich, actionable insights. You will also be comfortable operating in a fast paced environment. 

Duties & Responsibilities:

    • Act as a partner and ally to designers, product managers, engineers and data analysts, to ensure that customer thinking is a core part of the product development process
    • Deliver action orientated and professional standard user research
    • Deepen knowledge of our customers, their needs and uncover opportunities to better serve them
    • Be comfortable in working on research across the product development cycle- from generative to evaluative, and everything in between
    • Conduct research using a range of research methods- remote and in person IDIs, lab sessions, unmoderated research, surveys 
    • Identify opportunities which the business should act upon to deliver delightful and inspiring experiences
    • Help build and scale the user research function- for example by educating on best practices, and expanding our methods and operations

Experience and Qualifications:

    • 2+ years of user research experience
    • Experience of qualitative user research methods. Bonus points if you are also comfortable with quantitative methodologies
    • Comfort with running qualitative research studies yourself, from end to end
    • Understanding of how to work with modern, agile research tools and techniques
    • Comfort with generating insight to fuel the product development process
    • Are experienced in helping stakeholders develop empathy and understanding with their users
    • A proven track record of socialising and embedding research findings to drive business outcomes
    • Bonus points if you’ve also worked in multi market research studies

Personal attributes and other requirements:

    • Engaging and clear communicator 
    • You know when to be scrappy and when to  hold the line on methodological rigour