Freelance Polish Social Customer Care Moderator

London, UK
Badoo – Community Operations
Freelance
We are looking for a dynamic and driven individual to work on a part-time, freelance basis providing efficient customer support via social media. You’ll be engaging with Badoo users across Facebook, Twitter and Instagram, assisting with a range of enquiries including reports of abuse, general questions and corporate enquiries. This role will require evening and weekend work on a pre-scheduled basis, so flexibility is essential. You will also have the opportunity for uncapped earnings within other areas of our Community Operations team.

Applicants will need to be based in London. Interview and training will take place in our Soho office in London - successful applicants will be required to attend.

RESPONSIBILITIES/JOB ROLE

    • Provide friendly and efficient support across Facebook, Twitter and Instagram
    • Promote Badoo as a personable brand that takes care of their users by resolving all enquiries through our social media accounts
    • To ensure that users feel heard and understood when contacting us by thoroughly reviewing their enquiry and reporting any relevant feedback to Badoo teams
    • Troubleshoot users issues and report any technical issues promptly for resolution
    • Accurately record feedback, topics of conversation and user sentiment for further analysis

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

    • High level of spoken and written fluency in Polish and English
    • Knowledge of other languages is desirable
    • In tune with current events and social media trends
    • Accurate spelling & grammar
    • Committed and able to work independently
    • Great eye for detail
    • Tech savvy
    • Thorough knowledge on Badoo, as well as social media platforms
    • Multimedia literate with sound computer skills
    • Experience in a similar role is advantageous

About you:

    • Self-motivated and energetic
    • Innovative and logical approach to problem solving
    • Flexible schedule
    • Ability to work remotely from home
    • A desire to contribute to the growth and development of a major brand