Freelance Moderator – Indonesian

London, UK
MagicLab – Community Operations
We are looking for a dynamic and driven individual to work on a part-time freelance basis, providing content moderation of reported abuse and customer and technical support across our platforms. The candidate will need to be able to work remotely, 7 days a week for at least 4 hours per day. An interest in working extra hours is a plus.

Interviews and training will take place on video call.

Duties & Responsibilities:

    • Investigate reported abuse and take appropriate action
    • Provide friendly and efficient customer support via email to our users across web and mobile platforms
    • Identify and troubleshoot technical issues across platforms and escalate issues/feedback to your manager appropriately

Experience and Qualifications:

    • A high level of written and spoken fluency in Indonesian and English. Knowledge of other languages is a plus
    • In tune with Indonesian culture
    • Accurate spelling and grammar in both Indonesian and English
    • Committed and able to work independently and remotely
    • An eye for detail is crucial quality
    • Multimedia literate with sound computer skills
    • Tech savvy - ability to easily understand different platforms (Web, Mobile Web, IOS, Android)

Personal attributes and other requirements:

    • Interested in the tech industry
    • Flexible schedule and quick-worker - availability to work on weekends and public holidays
    • Not easily affected by explicit content
    • Quick-learner and independent
    • Easily adaptable to new technical procedures
    • Able to work from home with a fast and reliable internet connection