Freelance Moderator - Japanese (Based in London)

London, UK
MagicLab – Community Operations
Freelance
We are looking for a dynamic and driven individual to work remotely on a part time, freelance basis providing customer support and moderating reported abuse across our platform. You will need to speak both Japanese and English. You will need to be able to work remotely 6 days a week for a maximum of 3 hours per day.

Interviews/training will take place at our Soho office in London.

RESPONSIBILITIES/JOB ROLE

    • Provide friendly and efficient customer support via email to our users across web and mobile platforms
    • Investigate reported abuse and take appropriate action
    • Troubleshoot user issues and escalate issues/feedback to your manager appropriately
    • Translation FAQ's and Help Centre entries

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

    • A high level of written and spoken fluency in Japanese and English
    • In tune with Japanese culture
    • Accurate spelling and grammar
    • Committed and able to work independently
    • An eye for detail
    • Tech savvy
    • Multimedia literate with sound computer skills
    • Translation skills

About you:

    • Self-motivated and energetic
    • Flexible schedule
    • Able to work from home with a fast internet connection
    • A desire to contribute and become a major part of our global growth