Senior User Researcher - Revenue

London, UK
MagicLab – Design
MagicLab is on the hunt for a Senior User Researcher in London, to help us deliver meaningful and inspiring experiences for our customers. Focussing on the Bumble and Badoo brands and supporting our revenue workstreams,  you will lead initiatives to deepen customer understanding to fuel our product development process. Working in a cross functional team you will be an advocate for our customers and their needs, championing them throughout every stage of development.  You’ll be working on a Global brand that is changing the lives of millions of people around the world already - and you’ll be helping us to grow and make an even more meaningful impact in the years to come. You will also be an integral part of the growth of our expanding research practice, helping us to scale into a world class team.

You will be an experienced user research professional with a proven track record of delivering rich, actionable insights.  You will also be comfortable operating in a fast paced environment. 

Duties & Responsibilities:

    • Act as a partner and ally to designers, product managers, engineers and data analysts, to ensure that customer thinking is a core part of the product development process for the development and promotion of our revenue generating products
    • Deliver inspirational, action orientated and professional standard user research
    • Deepen knowledge of our customers, their needs and uncover opportunities to better serve them
    • Be comfortable in working on research across the product development cycle - from generative to evaluative, and everything in between
    • Conduct research using a wide range of research methods - remote and in person
    • IDIs, lab sessions, unmoderated research, surveys, diary studies and ethnography
    • Empower and train non research stakeholders to conduct high quality, light touch research Identify new trends and opportunities which the business should act upon to deliver delightful and inspiring experiences
    • Help build and scale the user research function - for example by mentoring junior researchers, educating on best practices, and expanding our methods and operations

Experience and Qualifications:

    • 5+ years of user research experience
    • Experience of a broad range of qualitative user research methods. Bonus points if you are also comfortable with quantitative methodologies
    • Previous experience of working in revenue or payment related product research. You should, for example, have demonstrable experience in researching pricing,  tiers/ packages, subscriptions or micro payments. You should also have experience in providing research to support the product marketing efforts around these
    • Deep knowledge of behavioural science/ behavioural economics research techniques 
    • Comfort with running qualitative research studies yourself, from end to end
    • Understanding of how to work with modern, agile research tools and techniques
    • Comfort with generating insight to fuel the product development process
    • Have a solid toolkit for helping stakeholders develop deep empathy with their customers 
    • A proven track record of socialising and embedding research findings to drive business outcomes- and a tool kit which helps you to do so
    • Understanding of the nuances of running multi market, Global research studies. Bonus points if this includes experience of working in emerging markets

Personal attributes and other requirements:

    • Engaging, inspiring and clear communicator 
    • You know when to be scrappy and when to  hold the line on methodological rigour
Why MagicLab?

We are proud to be the largest dating network in the world, with over 500 million users across 190 countries. Online dating has more than doubled in the last decade, and it is estimated that the global online dating market could be worth $12 billion next year. We continually innovate so that we can provide the best technology and user experience for people to meet because we believe that happiness is better shared.