Spanish Community Operations Associate - Bumble

London, UK
MagicLab – Community Operations
Full-time
Bumble is looking for a passionate and driven individual to join our Community Operations team. The Spanish Community Operations Associate will be responsible for providing excellent customer support, analysing customer behaviour and communicating feedback to other teams.

RESPONSIBILITIES/JOB ROLE

    • Provide friendly and efficient customer support in Spanish and English
    • Investigate reported abuse and take appropriate action
    • Troubleshoot user issues and escalate them to developers appropriately
    • Develop a friendly rapport with customers over social media
    • Analyse customer interaction with the product and communicate feedback to the relevant team
    • Provide a user voice to the wider company
    • Assist with ad-hoc projects

REQUIRED EXPERIENCE, KNOWLEDGE AND SKILLS

    • Bachelor’s degree or equivalent
    • Customer service experience
    • Strong writing skills in Spanish and English. Other languages is a real plus
    • Understanding of millennials and what engages them
    • A strong understanding of the social media culture
    • Strong attention to detail and critical-thinking skills
    • Excellent analytical skills

About you:

    • Reliable, consistent and hard-working
    • Ability to multitask and manage competing priorities without getting overwhelmed
    • Positive and logical approach together with a willingness to learn
    • Enthusiastic and fun to work with
MagicLab is a growing family of brands that built, owns, and operates Badoo, Bumble, Chappy, and Lumen. Our group shares a foundation of technology, talent, and experience that accelerates and compounds our long-term growth. We are a global team of brilliant product managers, designers, engineers, data scientists, and researchers who enable our platforms to scale in our mission to create life changing moments by building relationships.