Customer Service Lead - Philippines

Philippines
Customer Experience
Full-time

honestbee is Asia’s leading online grocery concierge service. We offer more than 60,000 products from 36 partners, delivering to your doorstep on the same day in Singapore, Hong Kong, Taiwan.
 
Three months at honestbee are like a year at any other company. Things move fast. You learn more, you accomplish more. We're shooting for the stars. We celebrate diversity. Our team is multicultural, motivated, strong-minded, passionate and fun. We take both work and play very seriously.

OUR VISION
To be the largest and most convenient online supermarket in Asia.
 
OUR MISSION
To create sustainable and profitable jobs.


WHAT WE ARE LOOKING FOR:

•Provides high quality customer service to customers to ensure smooth flow of inquiries and complaints
•Give constant direction to the team and ensuring that all customer inquiries are rightfully attended to on time and in the best way possible
•Motivates, coaches, trains and directs customer service team on the best ways and approaches to attend to customers’ needs
•Make provision for a change of mode of operation when the existing one isn’t yielding maximum results
•Step in to attend to customers that the team is unable to solve and resolve their complaints
•Delegate different customer service duties to the team to ensure a faster and smoother flow of operation
•Create and implement work procedures that will enhance the organization, service delivery, operating procedures and standards

Requirements

    • Min of 5-7 years of customer service experience and 2 -3 years of experience in managing a team
    • Good leadership skills
    • Excellent communicating skills with both customers and staff members
    • Must have good temperate to handle emergencies and disputes
    • Proven track records of implementing or improving operations that improves customer service experiences
    • Able to multi-task 
    • Job Location: Makati

We strongly believe in giving back to the society. By creating flexible equal employment opportunities, we aim to empower people from all walks of life to upgrade their skills and gain access to training.

Join us if you believe you can help us create a great product. We promise, we will help you grow your career like never before.