Customer Service Executive (Email)

Singapore
Customer Service
Full-time

honestbee is Asia’s leading online grocery concierge service. We offer more than 60,000 products from 36 partners, delivering to your doorstep on the same day in Singapore, Hong Kong, Taiwan.
 
Three months at honestbee are like a year at any other company. Things move fast. You learn more, you accomplish more. We're shooting for the stars. We celebrate diversity. Our team is multicultural, motivated, strong-minded, passionate and fun. We take both work and play very seriously.

OUR VISION
To be the largest and most convenient online supermarket in Asia.
 
OUR MISSION
To create sustainable and profitable jobs.
 
The customer service executive has to collaborate with various stakeholders within the organisation to achieve positive and improve NPS (Net Promoter Score). He/She will ensure a customer-centric approach in our customer engagement. 

Providing a great customer experience is part of our mission. We want to provide great concierge service to all our customers, and we are calling out for like-minded individuals who believe that there are a lot more to customer experience than just prompt reply. 

Our Customer Service Executives aim to provide practical and prompt solutions for our customers, bringing delightful services to every customer we engage. 

Requirements

    • Relevant bachelor degree
    • Able to work shifts
    • The ability to work and thrive in a fast-paced, rapidly changing work environment.
    • Excellent communicator and creative thinker, with an ability to use data to inform all decisions.
    • Good project management experience
    • Extrovert, able to strike an instant conversation with anybody
    • Have a passion in customer service
    • Great communication skills
    • Strong work ethics
    • High level of empathy, and resilience to a fast-paced work environment shall help you succeed in this position.

We strongly believe in giving back to the society. By creating flexible equal employment opportunities, we aim to empower people from all walks of life to upgrade their skills and gain access to training.

Join us if you believe you can help us create a great product. We promise, we will help you grow your career like never before.