Head of Customer Success

Berlin
BizDev & Operations
Full-time

At Honeypot, our mission is to get every developer a great job. We are Europe’s largest developer job platform and have grown rapidly since foundation in Berlin two years ago. We are looking for an exceptional Head of Customer Success to lead a growing team and to direct onboarding, customer happiness, upselling, NPS, and retention. Reporting directly to the founders, both successful serial entrepreneurs having previously built 200 people organizations and raised over €15Mio VC funding, this is a role for someone with drive and passion, who is ready for an entrepreneurial challenge.

Your Responsibilities

    • Manage, guide and mentor a large and growing team of Customer Success Managers
    • Identify common customer challenges and proactively find ways to improve our product and processes
    • Manage Key Accounts and foster superb relationships with our loyal customers
    • Own metrics for Customer Success, including NPS, retention, activity, etc.
    • Promote new initiatives, test ideas and drive new processes to improve the overall customer experience
    • Partner with Marketing and Product to translate customer feedback into actionable insight
    • Be a Honeypot evangelist at events across Europe

Your Profile

    • 5+ years in Talent Acquisition or Customer Success
    • 2+ years managing high-performing teams
    • Ambitious and hardworking  high achiever who genuinely loves helping people and solving problems
    • Experience working at a fast-paced technology company
    • High emotional intelligence and a genuine joy in managing and growing people
    • Very strong relationship building skills and stellar dealmaking capabilities
    • Very strong project management abilities
    • A love for testing and crunching numbers
    • Relentless attitude towards execution and improvement and comfortable with a fluid and flexible environment of a growing startup

Our Offer

    • Chance to develop into a Customer Success Leader and to influence strategy in a rapidly growing startup
    • First-hand learning from experienced entrepreneurs/startup professionals how a company is scaled
    • Autonomy on diverse topics, from target-setting and execution to team planning and development
    • Environment that embraces freedom and values team spirit and open communication
    • Competitive salary package and equity participation
    • Insight into the European startup scene and access to a well-established network
    • Work with top-performers in the startup center of Berlin :-)