Sr. Manager Customer Success (German-Speaking)

Berlin
BizDev & Operations
Full-time
Honeypot is Europe’s tech-focused job platform for Software Developers, DevOps, Data Scientists, Product Owners, and Engineering Leaders. Honeypot was founded in 2015 by serial entrepreneurs Kaya Taner (AppLift) and Emma Tracey (Lifa Communications) and is backed by influential angel investors and advisers from the Berlin startup and tech scene.

We believe in empowering engineers and technical people and are driven by a 100,000-strong developer community and approximately 1500 companies and growing.

Honeypot is entering the rapid scale up phase and we are looking a highly-driven, curious and creative person to join us as a Senior Customer Success Manager.

Responsibilities

    • You manage key clients in the day-to-day operations
    • You plan and co-set structured account management targets and develop the company's revenues
    • You onboard, educate and manage accounts so they get the most out of Honeypot
    • You become a go to expert on Tech Recruitment
    • You attend industry fairs and are the face-to-the-customer
    • You organise educational workshops and become a Honeypot Evangelist
    • You work independently and manage your own work
    • You bring in your own ideas and strive for constant improvement
    • You work closely with the company's product and marketing teams to improve our products and services according to client needs
    • You contribute to the overall success of the company

Requirements

    • Completed Bachelor's or Master's degree, preferably in Business Administration or any other field
    • At least 2 years prior professional experience in customer facing roles (e.g. Business Development, Account Management) or HR/recruiting related roles
    • Previous experience in startups and/or selling technology-based products strong plus
    • Very strong motivation to make a successful career within start-ups
    • Excellent communication, presentation and relationship-building skills
    • True love for building lasting (client-)relationships and stellar dealmaking abilities
    • Fluency in English AND German is a MUST
    • Very strong analytical and critical thinking skills
    • Ability to take ownership and drive both operational tasks as well as more strategic decisions
    • Mindset and ability to work/communicate in a fast-paced environment
    • Belief that awesome things are MADE to happen :-)

Offer

    • First-hand learning from experienced entrepreneurs/startup professionals on how a company is built from scratch
    • An environment that embraces freedom and autonomy and values team spirit and open communication
    • Insight into the Berlin and Amsterdam startup scene and access to a well-established network
    • A training budget and a culture that pushes for continuous learning
    • Bi-annual overnight off-sites and regular team events
    • Large Kreuzberg office and Friday night drinks every week
Please send us a message together with your resume of why you are the right fit for this job and what motivates you about this job.

We are looking forward to getting to know you!