(Senior) Client Success Manager m/f/d

Berlin /
CSM /
Full-time
Born and raised in Berlin, we are Honeypot, Europe's developer-focused job platform. Launched in 2015 and acquired by NWSE (Xing) in 2019, we are a startup with big ambitions. In the past year, on our mission to find developers great jobs, we created honeypot.originals (some say 'Netflix for developers') and launched our developer-focused media platform .cult, exploring the softer side of software development. Join Honeypot, and help developers find a job they love.

As an Account Manager, you will take care of the following tasks:

    • Manage and support your own client portfolio
    • Be the point of contact during all phases of the sales cycle, from onboarding to renewal
    • Create lasting relationships with our clients and help them build and scale their tech teams
    • Uncover client needs and identify development opportunities for your portfolio (e.g. Upsells)
    • Onboard and educate platform users so they get the most out of our service
    • Provide manual introductions when needed
    • Communicate status on current performance on a weekly/ monthly basis
    • Work closely with our Product, Talent Success, New Business and Marketing Teams to improve our platform and services according to client needs
    • Get involved in projects to improve our processes
    • Attend industry fairs and client events (whenever COVID safe)

What we are looking for:

    • German and English on a professional working proficiency
    • At least three years of experience in client-facing / sales roles
    • Strong communication, presentation, and negotiation skills
    • Ideally, experience in Tech Recruiting / HR / Recruiting or Software Sales
    • Experience working with enterprise customers would be a plus
    • Ideally a Bachelor's or Master's degree
    • Good time management and self-organization skills
    • Target and numbers-driven
    • Analytical thinking, ability to use data to inform initial business decisions, propose business ideas and solutions
    • Strong relationship building skills and ability to drive cross-functional sales initiatives
    • Exceptional interpersonal skills with the ability to collaborate in a multi-layered organization and to drive cross-functional sales initiatives
    • Ability to keep positive constructive dialogue within the Account team and within Honeypot in situations of uncertainty
    • Ability to successfully operate in a constantly changing, multinational, fast-paced matrix environment.

What we are offering:

    • Join our diverse team of 30+ nationalities
    • A working environment that promotes freedom, autonomy, and values a strong team spirit
    • An atmosphere in which intrinsic motivation is at the top of the agenda
    • Learning & development budget
    • Gym membership
    • Discounted German and English classes during working hours
    • A great work environment, with company outings and regular team events (whenever COVID safe)
Honeypot offers equal opportunities for all and encourages applicants of all nationalities, genders, sexual orientations, religious backgrounds, gender identities and people with disabilities to apply.