Business Analyst - Strategy and Operations

Berlin
BizDev & Operations
Full-time
Honeypot is a tech-focused job platform. Our vision is to build the world’s largest worklife community for technical talent. We are strongly committed to the developer community, creating OSS documentaries, such as Elixir and Ember, and running large scale conferences such as GraphQL Conf. In March 2019 we were acquired by Xing, who are investing heavily into our growth and expansion.  


We believe everyone should choose a job they love.

Honeypot is looking for an experienced Business Analyst to join Talent Success, our core operational team looking after developer experience on the platform. In this role you will shape strategy through process optimisation, analytics, tooling and infrastructure. by taking on the following responsibilities:

Take ownership of mapping and improving the entire journey of developers through our platform; from onboarding, through screening to hire
Document the right success factors and patterns along the talent journey
Set up tracking and monitor KPIs throughout the entire talent onboarding and retention funnel
Research and select the right technology integrations (e.g Calendly) and tools (e.g CRM systems, Call Centre solutions) to increase operational efficiency in Talent Success Implement scalable internal standard operating procedures
Own metrics for the Talent Success department, including NPS, activity and retention
Work closely with the Head of Talent Success, the Data and Product teams, and Sales Operations to reach full revenue potential
Promote new initiatives, test ideas and drive new processes to improve the overall talent operations department
Partner with Marketing and Product to help translate talent feedback into actionable insight 
Implement training and engagement techniques to ensure correct usage of software and a strong data informed mindset within the team


We look for potential.

To thrive as our Business Analyst - Strategy and Operations, you bring your experiences in:

5+ years in high volume Customer Service-related industry, ideally involved with call operations
Proven ability to deliver on ambiguous projects with incomplete data
You have already set up or worked in an environment where the customer journey and/or relations is at the heart of what you do
You have a knack for understanding business systems and processes and improving them
Strong project management abilities
Knowledge of SQL and some programming skills (e.g. R, Python) is a strong plus

Furthermore, you are passionate and care about:

Understanding and implementing new and repeatable processes to improve operations
Drawing insights from analysis supported by data and clearly communicating them to the stakeholders
Being a bridge between the business problems and the technology solutions
A love for testing and crunching numbers
A genuine joy in process optimisation and monitoring
Customer experience: you keep this at the heart of everything you do


Become part of our growing community.

Join our highly diverse team of 40+ nationalities and share:

An environment that embraces freedom and autonomy and values team spirit and open communication
An atmosphere where intrinsic motivation comes first
Bi-annual overnight off-sites, regular team events and weekly Friday night drinks


Honeypot encourages applicants from any national origin, sex, sexual orientation, religious background, gender identity and those individuals with disability. 
Apply!

Please send us your resume together with a short motivation statement of why you are the right fit for this role and what motivates you to join our team.

We are looking forward to getting to know you!