Manager, E-Commerce

Mountain View, CA /
Retail Services – Retail Team /
To manage day-to-day operations of the e-commerce book business of Hope Services in partnership with Green Street Books. May also be involved in supervision, hiring and training of staff as needed. To maintain a safe and clutter-free work environment. Must be able to display strong problem-solving skills, be independently motivated and be willing to work on assignments; perform or discharge special projects in areas of responsibility.  Ensure maintenance of equipment, ordering of supplies, inventory and quality of service. 
Principle Responsibilities:
The following responsibilities represent the essential functions of the position.  An employee in this classification is responsible for carrying out the following functions:
1.      Oversee and assure quality of operations and services of the e-commerce book center, as well as external business operations as assigned or developed in service center jurisdiction.
2.      Manage the processing of all incoming and outgoing product to meet operational needs.
3.      Assures accuracy and timeliness of billing, payroll, inventories, training records, and various internal and external reports.
4.      Oversee complete operational aspects including staffing, safety and regulatory compliance, adherence to agency mission and values. 
5.      Operates machinery and large equipment as needed to support operations and assure completion of tasks. Includes being certified to operate a forklift.
6.      Oversee and assign daily responsibilities to internal support staff and client workers and will train staff to perform quality work.
7.      Participates in the development and implementation of the agency planning effort including departmental budgeting, policies and procedures, and the implementation of agency goals.
8.      Assures compliance with all safety regulations.
9.      Creates a safe work environment by complying with all building maintenance and safety practices.
10.  Acts as a mandated abuse reporter.
11.  May perform special projects or other duties as assigned to assure efficiency of operations.
Minimum Qualifications:
Experience working in a warehouse setting is desirable.
Supervisory experience is preferred.
Reports To:  District Director
Supervisory Responsibility:  yes
Required knowledge, Skills and Abilities:
1.      Proficiency in MS Word, Excel, database and spreadsheet.
2.      Ability to communicate professionally in both written and oral forms; ability to observe, evaluate, document and communicate verbally and in writing.
3.      Strong problem-solving skills and sound decision-making abilities with proper use of common sense.
4.      Ability to relate in a positive, constructive manner with clients, HOPE staff, community and business members.
5.      Ability to work independently, including managing time, prioritizing, scheduling activities, completing assignments and following up.
6.      Ability to facilitate systems and checks to assure delivery of quality service and product to       internal and external customers
7.      General knowledge of current fair employment and safety and regulations.
8.      Knowledge of the operation of rehabilitation and business organization and its relationships with various agencies, institutions, and segments of the community.
9.      Willingness to work with people with disabilities and quickly determine a person’s capabilities; must be patient and understanding.
Environmental Conditions:
Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations.  Exposure to outdoor weather and environmental conditions.   Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Hope Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetics, sexual orientation, gender identity or any other protected characteristic. In addition to federal law requirements, Hope Services complies with all applicable state and local laws governing nondiscrimination in employment.