Manager - Programs for People with Developmental Disabilities

San Jose, CA /
Employment, Media, & Community Connections – EMCC Team /
Are you seeking fulfilling work that gives you the opportunity to make a difference in the lives of others? Do you believe in the integration of persons with disabilities into all aspects of community membership? Do you enjoy assisting others in the learning process? Then read on...

Hope Services is the Bay Area's largest non-profit agency, providing a wide array of quality services for persons with developmental disabilities for over 60 years! We are currently seeking a Program Manager for our Employment, Media, and Community Connections ("EMCC") Program.

Hope Services offers an OUTSTANDING benefits package, including Medical, Dental, Vision, 401(k) Retirement, Life Insurance, Tuition Reimbursement, Generous Paid Vacation and Sick Time accrual plans and more!

About this Program Manager position:

The Program Manager Manages the full functions of a service center, providing multiple services to consumers at multiple locations.  Supervision and staff development, program planning, and implementation to meet agency, program and consumer goals.  Develop community awareness and facilitate inclusion of persons with disabilities into the community.  Provides budget development, fiscal management, and grant management.
Principle Responsibilities of the Program Manager:

1.      Provide leadership in program and business development.  Write service designs; make recommendations for new businesses, programs and services.
2.      Develop and manage departmental budgets for assigned services or programs.  Monitor and analyze monthly reports of income and expense to assure targets are maintained.
3.      Oversee all personnel actions including hiring, evaluation, training, discipline and terminations.  Provide training, development, and orientation of staff.
4.      Oversee and assure quality of service and business operations of home department as well as external business operations as assigned or developed in service center jurisdiction.  Manage special projects.
5.      Develop and maintain external relationships with funders, families and other agencies/businesses.  Conduct tours and perform presentations as needed.
6.      Attend management, board and committee meetings, directs regular departmental staff meetings.  May lead Agency wide task force or special projects.
7.      Assures compliance with Agency policies and procedures, and Agency wide safety programs. Leads the implementation of the program safety program.
8.      Acts as a resource for other programs/departments, staff and the community in area of concentration and /or expertise.
9.      Develops program manuals, brochures and publications.
10.  Provides direct service in program operations as needed to assure adequate staffing ratios.
11.  Acts as a mandated abuse reporter.
12.  Performs other duties as assigned to assure efficiency of program.
Minimum Qualifications:
The Program Manager should possess a Bachelors Degree in human services plus four years of supervisory experience working with people with disabilities in a rehabilitation environment, or an approved equivalent combination of experience and education.
Required knowledge, Skills and Abilities:
1.  Proficiency in MS Word, Excel, database and spreadsheet
2.  Ability to communicate effectively, both verbal and in writing, and provide excellent              customer service.
3.  Ability to provide leadership, guidance and direction toward program and agency goals and       vision, and facilitate quality delivery of services and products to a wide range of internals       and external customers.
4.      Knowledge of the principles of management, supervision, planning, fiscal management,     fair employment practices, regulations, safety, health and client rights
5.      Knowledge of relevant legislation and regulations.
6.      Knowledge of rehabilitation and program development, relevant legislation, rules and        regulations.
7.      Ability to work independently and as a team member, relate to individuals with disabilities and their families, represent HOPE in the social, business and community environment in which the agency functions.
Environmental Conditions:
An enclosed office environment. Considerable amount of time spent sitting, using a computer station, periods of intense concentration, using the telephone, paperwork. Time spent in meetings, travel to various work site locations throughout three counties.  Some exposure to outdoor weather conditions. 
Positions connected to a production environment are also exposed to times of fast paced activity, loud noise and to dust and airborne particles.

Do you have what it takes to make a difference?

Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Winner, 100 Best Places to Work, Silicon Valley/San Jose Business Journal!

Visit to find out more about us and the people we serve.

Hope Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetics, sexual orientation, gender identity or any other protected characteristic. In addition to federal law requirements, Hope Services complies with all applicable state and local laws governing nondiscrimination in employment.