Technical Account Manager

San Francisco, CA / Seattle, WA / Remote
Customer Success /
Full Time /
Hopthru’s mission in communities throughout the world is to help make public transportation the most compelling mode of urban travel.

We’re developing a cutting edge data platform that revolutionizes how public transit agencies understand their ridership patterns. The Hopthru Platform is used for everything from federal reporting, ridership modeling, local service planning, and everything in between.

As a Technical Account Manager on the Customer Success team, you will serve as the primary point of contact and technical subject matter expert for each one of your accounts. You’ll interface directly with users, IT departments and cross-functional partners to ensure an exceptional customer experience throughout every stage of the account lifecycle.

The ideal candidate is a problem solver with strong technical acumen and excellent communication skills.

What You'll Do

    • Serve as the technical lead for your accounts, building strong relationships and understanding their unique technical needs and challenges.
    • Lead the technical integration and onboarding process. This includes working with customers and cross-functional partners to identify data sources, installing data pipelines, and managing customer expectations.
    • Manage and execute project plans, including milestones, timelines, and resources.
    • Document, test, and own your integrations.
    • Provide ongoing technical support and guidance to customers, helping them maximize our platform's capabilities.
    • Collect and analyze feedback from customers to drive continuous improvement in our products and services.

Who You Are

    • Your technical expertise and project management skills enable you to manage account relationships, triage niche data issues, and successfully deploy and monitor Hopthru’s Platform.
    • Can navigate the complexities of data management, software integration, and custom script development.
    • Proficient in Python or similar languages.
    • You have experience in technical account management, technical project management, or similar roles.
    • Enjoys working with and building relationships directly with customers.
    • Excels in problem-solving, project management, and analytical thinking.
    • Can communicate complex technical information clearly and persuasively to a non-technical audience.
Hopthru embraces collaboration, innovation, and ownership. Every team member has a seat at the table and the power to influence our future.

Ready to revolutionize transit with us?