Customer Success Specialist (based in Lithuania)

Vilnius, Remote / Kaunas, Lithuania / Kaunas, Remote / Vilnius, Lithuania
Customer Success /
/ Hybrid
Become part of the world’s fastest-growing web hosting company! Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Customer Success Specialist to join our Customer Success Team.

Do you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match!

Are you getting excited? Keep reading to learn more

What You Will Do:

    • Communicate with customers and solve their website-related issues via live chat and tickets.
    • Be a true ambassador, and show our customers what customer obsession is really about.
    • Focus on the customers’ success by offering additional services, tools, and products.
    • Dive deep into the world of IT by continuously polishing your technical background.
    • Deliver impactful work on a company scale.

What We Expect:

    • Native written, and spoken proficiency in Lithuanian (a must).
    • C1 written, and spoken proficiency in English (a must).
    • Minimum 1-year work experience in the IT field, and/or IT-related studies (a must).
    • Proven ambition and focus to develop your knowledge in IT (a must).
    • Strong interpersonal skills such as proactiveness and empathy.
    • Hunger for learning and growing.
    • Ability to work 40 hours per week (5 days a week) in rotating shifts (including 5 nights, and 2 weekends).
    • You are based in Lithuania.

What We Offer:

    • Paid 3,5-week course in technology, product, and communication knowledge.
    • Ability to balance your work and studies (morning/day/night shifts that rotate every week).
    • Hybrid work model if you are living in Kaunas/Vilnius, or, remote opportunities for people based in other Lithuanian cities.
    • A supportive team environment where everyone values the highest standards, freedom, responsibility, and personal growth - we promote action-oriented behavior and trust.
    • Everything you need for your professional development – working equipment, training courses, books, conferences, Successors Academy, and individual mentorship.
    • Individual monthly bonuses (unlimited!) and regular salary reviews based on performance.
    • A health insurance package for your wellness.
    • Gross salary from 1274 EUR/month (including 5-night shifts per month)
    • Daily leisure options, a dog-loving office, extraordinary team buildings, workations, company events, and more!
Check out this video from our Customer Success people who give you a sneak peek into the job!

Unlock ambition. Apply NOW. Scale Success!