Technical Customer Success Specialist (PT language) (Remote)

Florianópolis / Bahia / Paraná / Rio de Janeiro, Brazil / Rio Grande do Sul / São Paulo / Mato Grosso / Amazonas / São Paulo, Brazil
Customer Success /
Full-time /
Remote

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CS - English Proficiency

  • How would you rate the proficiency of your written English grammar?
  • As a global team, we communicate in English daily: our internal communication, procedural documentation, and live meetings are in English. Do you feel confident, and comfortable communicating in English?

CS PT Additional language proficiency

  • How would you rate the proficiency of your written Portugese grammar?

CS AVAILABILITY

  • Choose what would be the most suitable training schedule for you (the training lasts up to 5 weeks):
  • Are you available to provide services 40 hours per week, on pre-defined rotating morning, afternoon, and night timelines, that include weekends?
  • In what times are you available to provide services on? (Select all that apply)
  • Are you looking for a full-time opportunity?

CS LatAm PAYMENT

  • Are you comfortable with a monthly starting payment of 600 USD (excluding bonuses & commissions)? We also offer a variable payment option. Keep in mind that we offer a Service Provider agreement.

CS EXPERIENCE

  • Do you have proven previous experience working with live chat in Technical Support?
  • Do you have previous experience with web hosting?

CS - ISP Parameters

  • Please visit https://www.speedtest.net/ and attach a screenshot of the 3 metrics provided (ping, download, upload)

CS - PC Parameters

  • What are your device parameters (RAM, CPU, OS and the version your computer is using)?

TIME TO SHARE LITTLE BIT ABOUT YOU!

  • Where do you live and what is your local timezone?
  • What are your career goals, and how would working in this role help you achieve those?
  • What called your attention to apply to this position at Hostinger?
  • How did you find out about Hostinger and this position? (Our website, Linkedin, Instagram, YouTube, Remotar, etc...)

CS Accommodations

  • Do you have any condition that requires specific adaptation in the selection process, in order to perform fully? If yes, please select the applicable condition below:
  • If you checked any of the boxes in the question above, what adaptations can we provide from our side to give you the necessary support during the process?