Compliance & Abuse Specialist
Kaunas, Vilnius, Hybrid
Customer Success /
Full-time /
Hybrid
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We are looking for a diligent and detail-oriented Compliance and Abuse Specialist to join our team. As a Compliance and Abuse Specialist, you will be responsible for ensuring that our CS department adheres to relevant regulations and policies, as well as investigating and addressing instances of online abuse. This role requires strong analytical skills, attention to detail, and the ability to work collaboratively across departments to maintain a culture of compliance and integrity.
If this sounds like the career opportunity you've been seeking, we'd like to hear more about your experience and aspirations
What you will do:
- Resolve daily requests related to Compliance and Abuse cases.
- Monitor internal policies, procedures, and operations to ensure compliance with regulations and policies.
- Investigate reports of abuse, fraud, or violations of policies aiming to implement processes of prevention.
- Maintain thorough documentation of compliance and abuse-related procedures.
- Collaborate with Legal & Customer Success, and other teams to address compliance issues effectively.
- Identify opportunities for process improvement and implement best practices for automating the processes.
What we expect:
- At least 1 year of work experience in Compliance, Abuse, Fraud, Risk management, or Legal area in a comparable position (a must).
- Native written, and spoken proficiency in Lithuanian, and based in Lithuania (a must).
- C1 written, and spoken proficiency in English (a must).
- Knowledge of resolving more complex situations and de-escalation.
- Detail-oriented and positive personality with an innovative approach to problem-solving.
- Excellent ability to work with no supervision while remaining a team player.
- A degree in Law, Business Administration, Finance, or Economics (would be an advantage).
What we offer:
- Inspiring culture and people who work by 10 key principles.
- A supportive and highly experienced team to share their knowledge & support you.
- A healthy working environment that encourages you to have a good work-life balance.
- Hybrid work model - work from home & modern offices in Kaunas and Vilnius.
- Promising career path: unlimited opportunities and exciting challenges to make you feel genuine enjoyment at work.
- Access to reference books, training courses, and international conferences to support your professional development.
- A health insurance package for your wellness from day one.
- Gross salary from 1800 EUR/month (depending on your experience).
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