Accounting Integration Expert
Remote - US
Sales Support – Sales Support /
Full Time /
Remote
About the Role
We are looking to build a team of Accounting Integration Experts to work directly with our existing customers including all Starter, Essential, Pro, Custom, Ultimate, and Ivy Legacy customers who would like to integrate their accounts with Quickbooks Online and receive additional support. Your job is dedicated to making sure our customers have everything they need to be successful on Houzz Pro and Ivy. We need a self-starter with strong technical and communication skills who can quickly identify and resolve problems on the site to ensure customers have the best experience on our platform. You will be communicating both on the phone and over email and need to be able to think quickly on your feet to educate and address all questions and aspects of the program.
What You’ll Do
- Spend your time interacting with Ivy and Houzz Pro users by email, phone, and scheduled screenshare appointments
- Train new and existing users on our QBO integration and how to use the two systems together effectively and efficiently
- Create and optimize internal and external Quickbooks documentation, including automation processes
- Provide functional accounting, troubleshooting, product feature explanation and assist with enhanced product features or changes
- Teach and provide technical support to customers, accountants, other QB Integration Experts, and internal support teams, both US and International, as needed
- Work with the product development team to troubleshoot and resolve syncing issues or bugs within the Houzz Pro/QBO integration
- Collaborate with the development team to improve processes regarding the integration and provide feedback and suggestions on product improvement to ensure a better user experience
- Create and record educational videos for Houzz Pro and Ivy users
- Establish an onboarding and training protocol for Houzz Pro users to better streamline their integration. Monitor and make necessary adjustments to this protocol as product features change or new features are introduced
- Manage technical support issues via Jira and work with Houzz Pro engineering team to monitor, troubleshoot, and solve tickets/issues.
At a Minimum, We’d Like You to Have
- 2-3 years of Quickbooks experience (preferably Quickbooks Online)
- 2-3 years technical support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
- 2-3 years of Accounting experience
- Bachelor's degree is preferred with emphasis in accounting
- Technical or computer background is a plus
- Strong computer skills and ability to learn company products, techniques and processes quickly in a training environment and have the ability to transfer learning to the work environment
- Feel comfortable with technical concepts, have great analytical skills, and can explain how QBO integration works to a range of audiences
- Ability to manage multiple priorities within a high volume and fast paced environment and handle shifting priorities on a daily basis
- Excellent problem-solving and analytical skills, ability to determine from a complex set of variables how to resolve issues. Strong c ritical thinking skills and determination
- Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues via phone and email
- Strong attention to detail and highly organized
- Will empathize with users and quickly grasp the issues they’re facing
- Loves to constantly learn about a changing technical product
- Ability to work in a fast paced environment
- Experience with Jira or Salesforce is a plus
Ideally, You’ll Also Have
- Genuine passion for customers that results in a laser-focus on their experience and a real hunger to drive customer success throughout the product life cycle
- Accounting or Bookkeeping experience
- Customer Support or customer facing experience
- Familiarity with SaaS
- Product-centered curiosity. We want a teammate that is determined to constantly improve our product and loves working with the Product and Engineering team
Compensation, Benefits and Perks
This role has an annual starting salary range of $63,000 - $74,500. In addition to salary, you’re eligible for competitive benefits that support you and your family as part of your total rewards package at Houzz. Also, depending on the role, you could be eligible for an equity award. Actual compensation is influenced by a wide array of factors, including, but not limited to, skills, experience, and specific work location.
Benefits and perks include:
- Flexible Paid Time Off (PTO)
- Home internet stipend
- Medical, dental and vision benefits
- Maternity/paternity leave program
- Employee Assistance Program (EAP)
- Professional Development Reimbursement Program
- 401(k) retirement savings plans (Pre-Tax and Roth)
- Flexible Spending Accounts (FSA) - Medical & Dependent Care
- Health Savings Account (HSA) with company contribution
- Healthy at Houzz program
Houzz is an Equal Employment Opportunity employer. When applying for a role at Houzz, we guarantee your application will be considered regardless of your sex; race; color; gender; national origin; height or weight; ancestry; physical or mental disability; medical condition; genetic information; marital status; registered domestic partner status; age; sexual orientation; military and veteran status; or any other basis protected by federal, state or local law or ordinance or regulation.
We embrace and celebrate the value that diversity brings to an organization. Diverse backgrounds and different points of view help Houzz provide the best experience for our community. Houzz is committed to fostering an inclusive environment through projects and initiatives, such as employee resource groups, that support Houzzers’ efforts to be themselves and share their lives at work.
If you would like assistance or an accommodation due to a disability, please email us at accommodations@houzz.com. This information will be treated as confidential and used only for determining an appropriate accommodation for the interview process.
Houzz is an Equal Opportunity Employer. M/F/Disability/Veterans
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Be Who You Are and Do What You Love at Houzz
About Houzz
When founders Adi and Alon remodeled their home, they were frustrated by the lack of resources and inspiration to help them articulate a vision and select the right pro to make it a reality.
So they built Houzz.
Houzz is now the leading platform for home remodeling and design, providing an all-in-one software solution for industry professionals and tools for homeowners to update their homes from start to finish. Using Houzz, people can find ideas and inspiration, hire professionals, and shop for products. Houzz Pro (houzz.com/pro) provides home industry professionals with a business management and marketing SaaS solution that helps them to win projects, collaborate with clients and teams, and run their business efficiently and profitably.
Our Mission and Core Values
We're proud to say there's no one quite like us. Houzz is a community-centric, innovative tech company that continues to disrupt the home renovation and design industry. Our mission-driven culture is rooted in our core values, and we’re all here for one purpose: make the home remodeling and design process more fun and productive for everyone.
Our Mission
To create the best experience for home renovation and design.
Our Core Values
We’re a Community
We put our community of Houzzers, industry professionals and homeowners first. We approach our work with care, humility and respect. We deliver value to our community through our products and services.
We Build the Future
We are visionaries who challenge the status quo. We are creative, innovative and curious. We embrace change and different ideas to drive our industry forward.
We Make Things Happen
We are solution-seekers and self-starters. We listen, move fast and empower our teams to deliver extraordinary results and products. We play to win.
By applying for a job with us, you acknowledge and agree to the terms of our Job Applicant Privacy Notice.
*Roles listing ‘Remote - US’ as a location are not currently available in the following states: Alaska, Hawaii, Louisiana and Montana.
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