Hunger Hotline Associate
New York, NY
Dislocated Workers Program /
Part-Time /
Hybrid
Hunger Free America is seeking a part-time Hotline Associate to work remotely to support the USDA National Hunger Clearinghouse. This is a temporary position. This program includes a toll-free hotline connecting families and individuals all over the country with nonprofit and government nutrition assistance programs such as food pantries, SNAP, WIC, and various other services that promote self-sufficiency. The hotline can be reached at 1-866-3-HUNGRY (English) or 1-877-8-HAMBRE (Spanish) from Monday through Friday (7 a.m. to 10 p.m. EST).
**This position must be filled by a qualified Dislocated Worker. Candidates must pass a brief Dislocated Worker screening to be eligible for the position. **
Skills/Qualifications
- Education in social work, social services, public health, nutrition, or other related fields.
- Prior work or volunteer experience with emergency food programs, safety net programs, and other social services.
- Proficiency with using Microsoft Office programs like Word, Excel, and PowerPoint.
- Proficiency with using office software programs such as Salesforce and Slack.
- Some flexibility with schedule required: Must be able to work 2PM – 10PM or 5PM – 10PM shifts once a week in addition to at least one Friday evening shift per month. The Friday evening shift rotates among all team members.
- Fluency in Spanish preferred.
- Ability to work well under pressure.
Essential Physical Demands:
- Must be able to frequently remain in a stationary position.
- Occasionally moves about inside the office to access file cabinets, office machinery, other offices, etc. Our office location is 50 Broad Street, Suite 1504, New York, NY 11004.
- Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
- May require travel around New York City and possibly outside of NYC to attend meetings, conferences, and other organizational events.
- Frequently communicates with staff, donors, volunteers, and clients and must be able to exchange accurate information in these interactions.
Salary and Benefits
- This is a temporary, part-time, non-exempt, 21-hour per week, with some in-person work required in our HQ in New York City. The time commitment is for a period of six months.
- Hunger Free America offers significant benefits to full-time employees working 21+ hours per week, including a strong health insurance plan which includes fully paid employee premiums and a health reimbursement account. Employees receive generous vacation, holiday, and sick time off.
- The starting pay rate is $22 per hour.
Duties May Include
- Taking calls on the USDA National Hunger Hotline to provide referrals for federal and community food resources (in 3 to 8-hour shifts occurring between 9AM – 10PM EST, Monday – Friday).
- Collecting data on call trends.
- Conducting data research, validation, and entry related to the Clearinghouse Database.
- Translating documents and texts from English to Spanish for outreach campaigns.
- Creating presentations relating to our work and nutrition programs.
- Conducting outreach as needed.
- Keeping up with nutrition program changes as they occur.
- Submitting biweekly reports and other projects as needed.
- Other duties as assigned.
